Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

firefox.exe - Application Error

  • 2 个回答
  • 1 人有此问题
  • 7 次查看
  • 最后回复者为 Mike Kaply

CDzilla
CDzilla
more options

I'm using Firefox ESR 68.5 64-bit and some users are experiencing a message when attempting to launch Mozilla Firefox. The title is firefox.exe - Application Error

"The application was unable to start correctly (0x0000005). Click OK to close the application"

After some investigation, it seems like this error message is connected to some registry values in HKEY_CURRENT_USER\Software\Mozilla\Firefox\Launcher. If we set the REQ_QWORD on C:\Program Files\Mozilla Firefox\firefox.exe|Browser to 0 Firefox launches without the error.

But we cannot explain why this is the case. There is a user who has the REG_QWORD entry for C:\Program Files\Mozilla Firefox\firefox.exe|Browser is 20198250601 (hexadecimal). Firefox always fails to launch.

Can someone tell me what influences the values for HKEY_CURRENT_USER\Software\Mozilla\Firefox\Launcher -- C:\Program Files\Mozilla Firefox\firefox.exe|Browser?

Is anyone aware of any reason it would have 20198250601 as a hexadecimal value?

I'm using Firefox ESR 68.5 64-bit and some users are experiencing a message when attempting to launch Mozilla Firefox. The title is firefox.exe - Application Error "The application was unable to start correctly (0x0000005). Click OK to close the application" After some investigation, it seems like this error message is connected to some registry values in HKEY_CURRENT_USER\Software\Mozilla\Firefox\Launcher. If we set the REQ_QWORD on C:\Program Files\Mozilla Firefox\firefox.exe|Browser to 0 Firefox launches without the error. But we cannot explain why this is the case. There is a user who has the REG_QWORD entry for C:\Program Files\Mozilla Firefox\firefox.exe|Browser is 20198250601 (hexadecimal). Firefox always fails to launch. Can someone tell me what influences the values for HKEY_CURRENT_USER\Software\Mozilla\Firefox\Launcher -- C:\Program Files\Mozilla Firefox\firefox.exe|Browser? Is anyone aware of any reason it would have 20198250601 as a hexadecimal value?

所有回复 (2)

Eve
Eve
more options

I found this bug that was "resolved" https://bugzilla.mozilla.org/show_bug.cgi?id=1553775 for FF 67

I'm unsure why that one user has their value set to that, can you just change it to zero to fix the launching issue? Or am I misunderstanding the question here?

Let me know! Thanks

Mike Kaply
Mike Kaply
  • Moderator
more options

The Launcher should always be enabled. If you have specific users with Launcher problems, we'd like to know more so we can fix the problem.

Can you open a bug in Bugzilla?