搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Can't upload on Google Photos when using Firefox browser

  • 6 个回答
  • 2 人有此问题
  • 2 次查看
  • 最后回复者为 vsana5

more options

I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.

I'm trying to upload photos on Google Photos (photos.google.com), but I always get an error message. I tried restarting my laptop, disabling add-ons, etc., nothing worked. I had to download Chrome again just to upload my photos. Please help, thank you.

由chaemi于修改

所有回复 (6)

more options

What the error message exactly says is generally helpful in these situations. ;)

more options

Please provide a screenshot of that error message.

See this support article. How do I create a screenshot of my problem? It is best to use a compressed image type like PNG or JPG to save the screenshot and make sure that you do not exceed a maximum file size of 1 MB.

Then use the Browse .... button below the Post a Reply text box to upload the screenshot.

more options

I was able to upload 2/5 of the photos, but that took almost 30 minutes.

more options

What security software do you have ?

It is possible that (anti-virus) security software is causing the problem. Try to disable security software temporarily to see if that makes a difference.

more options

I have the same problem. My file sizes are small. (I compress.) My path names are short. I checked. I may or may not be able to upload one photo at a time but usually not. I never had any problem with this in the past. It still works fine with Internet Explorer, but I don't like to use that.

FF is broken re uploading photos to Google Albums. PLEASE FIX IT. I want it back the way it was.

more options

I have the same problem on 2 computers in different versions of Firefox, 76 and 77 beta, with and without antivirus. Screenshot reads "Can't upload 14 files out of 164"