搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

your solution to restoring my bookmarks doesn't work

  • 4 个回答
  • 2 人有此问题
  • 5 次查看
  • 最后回复者为 cor-el

more options

After I installed your latest update my bookmarks have disappeared so I followed your advice to restore them, went to Import and Backup, selected Restore, none of the files listed works I just get "Unable to process the backup file. Tried backup file name shown is "bookmarks-2019-03-18" save as json on my desktop and it doesn't save. Using Windows 10 64 bit

After I installed your latest update my bookmarks have disappeared so I followed your advice to restore them, went to Import and Backup, selected Restore, none of the files listed works I just get "Unable to process the backup file. Tried backup file name shown is "bookmarks-2019-03-18" save as json on my desktop and it doesn't save. Using Windows 10 64 bit

所有回复 (4)

more options
more options

If the above does not help,

http://kb.mozillazine.org/Unable_to_process_the_backup_file_-_Firefox

jscher2000 has a tool on his website to extract out your bookmarks and save them to an HTML-format bookmark export file. If you want to try it, here is the page:

https://www.jeffersonscher.com/res/bookbackreader.html

To open the bookmarkbackups folder in Finder, use the "Open in Finder" button in the first table on the Troubleshooting Information page, and double-click into bookmarkbackups where you should see several dated files. From there you can drag and drop onto the conversion tool.

To import the HTML file, see the steps in this article: Import Bookmarks from an HTML file.

more options

Hi Bellante, this problem could be in the compressed backup file, OR it could be a problem with the Places database that is supposed to receive the data.

To check on the database side, could you let us know what you get when you run the "Verify Integrity" function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.

more options

If "Verify Integrity" button on the "Help -> Troubleshooting Information" (about:support) page cannot repair places.sqlite then remove all places.sqlite and favicons.sqlite files in the Firefox profile folder. Firefox will rebuild places.sqlite and restore the bookmarks from a recent JSON backup in the bookmarkbackups folder.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:preferences page.