We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Somehow I have been logged out of Firefox sync, and have lost all my saved passwords! I can not remeber my password, and it wants to delete all my bookmarks!

  • 3 个回答
  • 1 人有此问题
  • 8 次查看
  • 最后回复者为 FredMcD

more options

I need to get back my save logins! And it says to reset my password I will lose everything!! How can this happen? I can not find anywhere were I can contact anyone! HELP!!

I need to get back my save logins! And it says to reset my password I will lose everything!! How can this happen? I can not find anywhere were I can contact anyone! HELP!!

所有回复 (3)

more options

I called for more help. Did you do anything to the sync account?

What about the other members of the sync? Any problems with them?

more options

Hi FredMcD, "I called for more help." -Were did you find a number? I can not find any place to contact anyone!

"Did you do anything to the sync account?" -It happened overnight, all my saved logins just disappeared!

"What about the other members of the sync? Any problems with them?" -I do not think I was logged in anywhere else.

more options

jay-jay99 said

"What about the other members of the sync? Any problems with them?"

-I do not think I was logged in anywhere else.

Sync is used to share data with other devices. Are you saying there is no other system or profile in the sync?

jay-jay99 said

have lost all my saved passwords

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible