We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Today using Firefox I could not: view any pictures in Facebook; view Cornish webcams in St Ives; view lotto results in normal format. All works in Safari. Why?

  • 2 个回答
  • 1 人有此问题
  • 12 次查看
  • 最后回复者为 hwynor

more options

I use an Apple Mac and Firefox is my default browser and I have never had problems before. Today the above problems occurred in Facebook, on the St Ives webcams site and on the national lottery site, although I could view pictures perfectly well on the Guardian website and on the Minack webcam. I had no problems at all doing all these things on Safari.

I use an Apple Mac and Firefox is my default browser and I have never had problems before. Today the above problems occurred in Facebook, on the St Ives webcams site and on the national lottery site, although I could view pictures perfectly well on the Guardian website and on the Minack webcam. I had no problems at all doing all these things on Safari.

所有回复 (2)

more options

Hi, Please : Try Firefox Safe Mode to TEST & see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

more options

Pkshadow

Thank you for your very prompt response.

This morning, when I switched on my computer, the problems had simply 'disappeared'. All was functioning normally and so I didn't have to use your suggestion.

However it is very good to know that there is very active support available when needed!!! Thank you!