We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

Quantum appears as old version (42)

  • 6 个回答
  • 1 人有此问题
  • 3 次查看
  • 最后回复者为 James

more options

After updating to quantum (57) i now get alerts from many websites that my browser in unsupported and I need to update. On the Firefox plugin page I cannot install anything because my browser appears as version 42. Other browser info sites also show my browser as version 42.

Hell even the educated guess in this support form shows me as version 42.

After updating to quantum (57) i now get alerts from many websites that my browser in unsupported and I need to update. On the Firefox plugin page I cannot install anything because my browser appears as version 42. Other browser info sites also show my browser as version 42. Hell even the educated guess in this support form shows me as version 42.

所有回复 (6)

more options

Here are some screenshots of it

more options

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please keep Video Card Drivers Updated, very important. Thank You

Please let us know if this solved your issue or if need further assistance.

more options

No joy. Still showing up as an old version. Tried it a few times.

more options

So I hit the "Refresh Firefox" button that pops up when you first install. That seemed to have fixed the issue. Thanks for your help.

more options

tehduffman said

After updating to quantum (57) i now get alerts from many websites that my browser in unsupported and I need to update. On the Firefox plugin page I cannot install anything because my browser appears as version 42. Other browser info sites also show my browser as version 42. Hell even the educated guess in this support form shows me as version 42.

You useragent was modified as you can see on the end.

See this article on how to reset your useragent to default. https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

more options

tehduffman said

So I hit the "Refresh Firefox" button that pops up when you first install. That seemed to have fixed the issue. Thanks for your help.

The so called Refresh only worked because you basically made a new Profile instead of just resetting the useragent.

You can see what the Refresh does in bottom half of https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings