We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Firefox crashes on startup

  • 1 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 philipp

quantumman42
quantumman42
more options

After Firefox tried to perform automatic install of ESR 52.2, Firefox repeatedly crashes on startup. I tried manually installing ESR 52.2, but that did not resolve the issue. Issue still happens in safe mode.

Firefox crashes on startup, provides dialog to launch in safe mode, crashes and provides crash report dialog.

Crash ID: bp-9c9d29cc-e4cd-4c0f-92f6-54cc00170619 Crash ID: bp-8f05d804-e85b-4ac8-937d-331230170619 Crash ID: bp-24653750-0b2e-4201-8376-b34cb0170619 Crash ID: bp-8c04fe0a-4f40-41e3-95b0-d659a0170619

After Firefox tried to perform automatic install of ESR 52.2, Firefox repeatedly crashes on startup. I tried manually installing ESR 52.2, but that did not resolve the issue. Issue still happens in safe mode. Firefox crashes on startup, provides dialog to launch in safe mode, crashes and provides crash report dialog. Crash ID: bp-9c9d29cc-e4cd-4c0f-92f6-54cc00170619 Crash ID: bp-8f05d804-e85b-4ac8-937d-331230170619 Crash ID: bp-24653750-0b2e-4201-8376-b34cb0170619 Crash ID: bp-8c04fe0a-4f40-41e3-95b0-d659a0170619

被采纳的解决方案

hi, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

if you're not dependant on using the ESR version of firefox and could update to the current 54.0, this could help as well as we've implemented stricter measures of prohibiting crashing 3rd-party software that's hooking into firefox in the meantime: https://blog.mozilla.org/addons/2017/01/24/preventing-add-ons-third-party-software-from-loading-dlls-into-firefox/

定位到答案原位置 👍 2

所有回复 (1)

philipp
philipp
  • Moderator
more options

选择的解决方案

hi, thanks for providing a crash id. unfortunately this crash is caused by the websense/forcepoint security software that is running on your device. i presume that's in a corporate environment - please get in contact with your it department to make sure that websense is fully up to date, as it has the tendency to crash newly released firefox versions until they adapt accordingly.

if you're not dependant on using the ESR version of firefox and could update to the current 54.0, this could help as well as we've implemented stricter measures of prohibiting crashing 3rd-party software that's hooking into firefox in the meantime: https://blog.mozilla.org/addons/2017/01/24/preventing-add-ons-third-party-software-from-loading-dlls-into-firefox/