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Firefox crashes

  • 2 个回答
  • 1 人有此问题
  • 7 次查看
  • 最后回复者为 apollo18

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Firefox crashes on startup I've done an uninstalled and re-installed with no effect. Report Id: bp-70cede3c-edb3-4d8f-a4c6-e30c42160913

Firefox crashes on startup I've done an uninstalled and re-installed with no effect. Report Id: bp-70cede3c-edb3-4d8f-a4c6-e30c42160913

被采纳的解决方案

hi apollo18, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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所有回复 (2)

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选择的解决方案

hi apollo18, thanks for providing a crash report id. we have seen quite a number of similar reports about this issue in the last hours and this issue is likely caused by your symantec security software that is hooking into firefox (probably through a program/signature update done by them). other users reported that updating firefox in this situation helped with the crashes. you can download & install the latest firefox from https://download.mozilla.org/?product=firefox-48.0.2-sha1&os=win&lang=en-US

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Many thanks for your help on this Philipp