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Amazon.com rapidly is opening new windows automatically on Firefox at the rate of about 2 per second.

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I made the mistake of trying to at "prime support" or something like that on my Amazon.com page. As soon as I did, new FIrefox pages started opening nearly faster than I can close them. Amazon can only tell me they have "issues" on Firefox but have no one to help. They suggested removing and re-installing Firefox. Guess what, that doesn't help? It starts as soon as I open Firefox, I don't even have to go to Amazon's page (it does it for me). I can't even go on Firefox to see settings because in the time I find settings, 50 new windows will open. On top of that, I can't stay on one page as each new one comes in front of the one I was on.

I made the mistake of trying to at "prime support" or something like that on my Amazon.com page. As soon as I did, new FIrefox pages started opening nearly faster than I can close them. Amazon can only tell me they have "issues" on Firefox but have no one to help. They suggested removing and re-installing Firefox. Guess what, that doesn't help? It starts as soon as I open Firefox, I don't even have to go to Amazon's page (it does it for me). I can't even go on Firefox to see settings because in the time I find settings, 50 new windows will open. On top of that, I can't stay on one page as each new one comes in front of the one I was on.

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Does Firefox crash or is it just grinding to a halt?

Firefox can be pretty persistent about trying to restore your open tabs after a crash, so this could repeat for a while. You might prefer to abandon the previous session, so these are the steps for that.

(1) Kill Firefox, either right-click the Taskbar icon > Close All Windows, if that works, or use the Task Manager (Ctrl+Shift+Esc), Processes tab, select firefox.exe and use the End Process button

(2) Open your Firefox profile folder by pasting the following into the Windows Start menu search box and pressing Enter:

%APPDATA%\Mozilla\Firefox\Profiles

If you only see one folder, double-click into it; if there are multiple folders, you can try to find the one with the most recently updated contents.

Check for a file named sessionstore.js and if you find it, rename it to sessionstore-old.js (so you can raid it for links later if needed).

Then double-click into sessionstore-backups and rename any of these files that you find:

  • recovery.js to recovery-old.js
  • recovery.bak to recovery-old.bak
  • previous.js to previous-old.js

Then start Firefox again and it should just go to your home page.

As for revisiting Amazon... hmm.