Thunderbird just deleted 90% of my newest emails with none in TRASH
When I started Thunderbird on my Windows 8 PC it automatically started deleting emails from my inbox. 90% of my newest emails were sent to trash but none were there.
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Had you done anything else you're not telling us about, such as deleting them on the server, or in another client (tablet, phone etc)?
I do NOT synchronize my email account with any other device. This incident occurred when I started Thunderbird on my home PC. The emails were immediately deleted with a message stating they were moved to "TRASH". However they were NOT in the TRASH folder.
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Matt:
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (imap) mobile.charter.net:993, SSL, passwordCleartext OUTGOING: mobile.charter.net:587, SSL, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Lightning, 4.0.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false extensions.lastAppVersion: 38.4.0 font.name.monospace.el: Consolas font.name.monospace.tr: Consolas font.name.monospace.x-baltic: Consolas font.name.monospace.x-central-euro: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.tr: Calibri font.name.sans-serif.x-baltic: Calibri font.name.sans-serif.x-central-euro: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.tr: Cambria font.name.serif.x-baltic: Cambria font.name.serif.x-central-euro: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.tr: 14 font.size.fixed.x-baltic: 14 font.size.fixed.x-central-euro: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.tr: 17 font.size.variable.x-baltic: 17 font.size.variable.x-central-euro: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 gfx.direct3d.last_used_feature_level_idx: 0 mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: 1b0777ed-fd19-4072-b9d0-b82d3fde0eb mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1450640896 places.history.expiration.transient_current_max_pages: 96578 plugin.importedState: true print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: -1005191168 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: -1032847360 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: true print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 print.printer_PDF995.print_bgcolor: false print.printer_PDF995.print_bgimages: false print.printer_PDF995.print_colorspace: print.printer_PDF995.print_command: print.printer_PDF995.print_downloadfonts: false print.printer_PDF995.print_duplex: -1005191168 print.printer_PDF995.print_edge_bottom: 0 print.printer_PDF995.print_edge_left: 0 print.printer_PDF995.print_edge_right: 0 print.printer_PDF995.print_edge_top: 0 print.printer_PDF995.print_evenpages: true print.printer_PDF995.print_footercenter: print.printer_PDF995.print_footerleft: &PT print.printer_PDF995.print_footerright: &D print.printer_PDF995.print_headercenter: print.printer_PDF995.print_headerleft: &T print.printer_PDF995.print_headerright: &U print.printer_PDF995.print_in_color: true print.printer_PDF995.print_margin_bottom: 0.5 print.printer_PDF995.print_margin_left: 0.5 print.printer_PDF995.print_margin_right: 0.5 print.printer_PDF995.print_margin_top: 0.5 print.printer_PDF995.print_oddpages: true print.printer_PDF995.print_orientation: 0 print.printer_PDF995.print_page_delay: 50 print.printer_PDF995.print_paper_data: 1 print.printer_PDF995.print_paper_height: 11.00 print.printer_PDF995.print_paper_name: print.printer_PDF995.print_paper_size_type: 0 print.printer_PDF995.print_paper_size_unit: 0 print.printer_PDF995.print_paper_width: 8.50 print.printer_PDF995.print_plex_name: print.printer_PDF995.print_resolution: -1032847360 print.printer_PDF995.print_resolution_name: print.printer_PDF995.print_reversed: false print.printer_PDF995.print_scaling: 1.00 print.printer_PDF995.print_shrink_to_fit: true print.printer_PDF995.print_to_file: true print.printer_PDF995.print_unwriteable_margin_bottom: 0 print.printer_PDF995.print_unwriteable_margin_left: 0 print.printer_PDF995.print_unwriteable_margin_right: 0 print.printer_PDF995.print_unwriteable_margin_top: 0
Graphics
Adapter Description: AMD Radeon HD 6310 Graphics Vendor ID: 0x1002 Device ID: 0x9802 Adapter RAM: 384 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 13.251.0.0 Driver Date: 12-6-2013 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.18123) ClearType Parameters: ClearType parameters not found WebGL Renderer: false GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.10.10 4.10.10
NSS 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS Util 3.19.2.1 3.19.2.1
NSS SSL 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
NSS S/MIME 3.19.2.1 Basic ECC 3.19.2.1 Basic ECC
Your account is IMAP, so the retention policy set by your provider (Comcast) will over ride any settings in Thunderbird as the mail are synchronised to what is happening on the Comxcast server.