From where to exactly where did you move the messages?

from five different email addresses, each with imap folders. The program said it was moving them (down at the bottom, took a while) but now they're missing.

Tools > Activity Manager OR Menu icon > Activity Manager.

It should say what was moved from and where to. What does it say?

We know you have 5 IMAP email accounts. We know you 'Moved all the messages to Local folders, and some to Inbox.' But this information is not clearly explained to fully understand what you did.

re: Moved all the messages to Local folders - this needs a lot more explaining on what you did.

first you say you moved 2000+ emails from Imap account Inbox to Local Folder Inbox. This implies one imap account Inbox folder moving 2000+ emails to one Local Folder Inbox. Then you say that actually this was five IMAP mail accounts. So I presume you actually mean five IMAP Inbox's worth of emails that totalled 2000+ emails all together.

But then you say only 'some to Inbox' What you mean by and some to Inbox...what Inbox? Local Folders Inbox?. Previously you said you had moved all five email accounts worth of Inbox emails into Local Folder Inbox. Now you say 'some' to Inbox....Can you see how confusing this is sounding?

To clarify some points:

• Did you synchronise all subscribed imap folders in all mail accounts to get a local copy of each imap folder saved onto your computer?
• Did you go into 'Offline' mode' before you moved the emails or not?

• Did you move all five imap account Inbox emails totallying 2000+ emails into the one Local Folder Inbox? So that the whole lot was now saved in a single mbox file.
• Did you create some new folders in Local Folders first, ready for receiving the different mail accounts and their different folders? So moved emails were organised into various Local Folder folders. How many folders did you create? What did you call them?
• Did you select one IMAP mail account at a time and move emails from each imap folder into its own pre-created folder in Local Folders and also moved a few/some into the Local Folder Inbox.

I was not offline. (big mistake?) I have all imap emails set to synchronize. All the Local Folders Inbox Subfolders were already created before and had messages in them.

I clicked on imap-email1 Inbox, selected all (~70 messages), right-clicked on Move. Box opened up for me to Select where, and I selected Local > Inbox>Subfolder1 Then I clicked on imap-email2 Inbox, selected all (~500 messages), right-clicked on Move. Box opened up for me to Select where, and I selected Local > Inbox>Subfolder2 Then I clicked on imap-email3 Inbox, selected all (~900 messages), right-clicked on Move. Box opened up for me to Select where, and I selected Local > Inbox>Subfolder3 Then I clicked on imap-email3 Sent, selected all (~400 messages), right-clicked on Move. Box opened up for me to Select where, and I selected Local > Inbox >Subfolder called "sent by email3" Then I clicked on imap-email4 Inbox, selected all (~1300 messages), right-clicked on Move. Box opened up for me to Select where, and I selected Local > Inbox>Subfolder4 Then I clicked on imap-email5 Inbox, selected all (>700)right-clicked on Move. Box opened up for me to Select where, and I selected Local > Inbox

Thank you for your reply! I didn't realize my message wasn't clear and what other information you needed.

have you tried right clicking the folders, selecting properties and then the repair button. Perhaps it is just an index out of step.

I tried Repair, no change. It says 0 bytes in folder.

Can you show an image of your profile folder name where the files are located.

Make hidden files and folders visible:

• http://kb.mozillazine.org/Show_hidden_files_and_folders

In Thunderbird

• Help > Troubleshooting Information
• click on 'Show folder' button

a new window opens showing Profile folder.

• click on 'Mail' folder

Confirm: is there only one 'Local Folder' folder ?

• if yes, only one, click on 'Local Folders' folder
• If there is more than one eg: 'Local Folders-1', tell us about this and then perform the next stage on all 'Local Folders'.

• As you created sub folders in the Inbox: click on 'Inbox.sbd' folder

Make sure these column headers are visible; 'Name', 'Date modified', 'Type' and 'Size' columns. This is the folder view I would like you to post an image of, so the forum can see what is in that folder.

Can you also tell us what you have here:

Tools > Account Settings > Local Folders under 'Local Directory:' put cursor in the text field where it says eg; C:\Users\Username\AppData etc. Use keyboard right arrow key to move to the end...make sure you all the way to the end as some info will be 'out of view'. Then use mouse to highlight all the info by left clicking and scrolling back to the left. Copy paste this and post info.

There is only one Local Folder. Contents of Thunderbird Local Mail Inbox are shown below (as many as fit on the screen--there are other folder with their associated .msf below, including Trash). /home/a/.thunderbird/xxxxxxxxxx.default/Mail/Local Folders (xx... is a character-numeric string, same as the folder name)

I think the messages are somewhere, because I did a search and messages showed up in the search, but when I clicked on them nothing happened. So somehow they're not accessible but perhaps haven't been destroyed.

Thanks for helping--I hope it can be solved.

Image definately shows mbox files with a good size indicating that there are emails in folders such as Books and Choir with respective .msf files. The image shows alphabetically A - G.

However, the image does not show Inbox file and Inbox.msf. As all files are listed alphabetically are they in that folder but lower down so did not get into the image? Please check and post an image of where they are or should have been.

I notice there is an Inbox folder. This was not expected. Did you create it or it was just there so TB must have created it?

The Inbox.sbd folder indicates that you created some Inbox subfolders at some point. This is the folder that should have the mbox files and .msf files of eg: Local > Inbox>Subfolder1 and Local > Inbox >Subfolder called "sent by email3".

I notice that it says zero files. Please confirm, if you open that folder what is in it? Is it completely empty?

re :All the Local Folders Inbox Subfolders were already created.

eg: Local > Inbox>Subfolder1 and Local > Inbox >Subfolder called "sent by email3". Is the Local Folder Inbox visible in folder pane? Are those sub folders you created visible in the Folder Pane? Please post image of that section.

Right click on Inbox and select 'Properties' General information tab At the top it will say 'Name' amd then 'Location' Please copy paste what it says and post in forum. Make sure you get all the directory info as some may be hidden to far right.

Then do the same for one of the sub folders. post directory info.

Yes, the Inbox folder shows 0 items, as does the Inbox.sbd. I did not create these files deliberately--Thunderbird created them. They are both really empty.

Yes, all the other files are alphabetically in order (they wouldn't fit on the screen at one time so I took the screenshot of what fit). All these folders have mail in them from before, but the newer messages are missing. Yes, All these folders are visible in the folder pane, in alphabetical order.

Here is the Inbox Properties/Location mailbox:///home/a/.thunderbird/xxxxxxxxxx.default/Mail/Local Folders/Inbox/ (there are 10 characters, same as the folder) Here is the properties/Location for Choir: mailbox:///home/a/.thunderbird/xxxxxxxxxx.default/Mail/Local Folders/Choir

You do not mention whether there is an Inbox file with it's Inbox.msf file in the Profile Local Folders. I assume it is there.

Your second image of the folder Pane does not show any Inbox subfolders. Are those folders (and their emails) missing? At first I thought you meant you had the subfolders but they were empty, hence why you could try to repair the index. As it seems there are no Inbox subfolders, I'm a bit confused as to how you followed Matt's instructions to Repair those subfolder index folders as you would have needed to right clickon those folders. I can only assume that they were there when you didi as Matt asked, but have now also disappeared.

re: Here is the Inbox Properties/Location mailbox:///home/a/.thunderbird/xxxxxxxxxx.default/Mail/Local Folders/Inbox/

I notice that there is a / after the 'Inbox' - at the end. Please check that this / really is there. This implies it is pointing to an Inbox folder not an Inbox mbox file. It also explains why there is an Inbox folder in the Profile folder and also why all the emails you sent to Inbox are not there.

Please edit the Inbox Properties Location so it does not have the / at the end as this needs to point to the Inbox file. It needs to say: mailbox:///home/a/.thunderbird/xxxxxxxxxx.default/Mail/Local Folders/Inbox

Editing the Properties Location field may not be possible. Please try this:

Make sure Thunderbird is closed. In Thunderbird Profile name folder: xxxxxxxx.default

Look for and delete these files: 'folderTree.json' and 'panacea.dat'

click on 'Mail' folder click on 'Local Folders' folder

delete the Inbox Folder - it is empty

Look for Inbox mbox file (no extension) and Inbox.msf Rename 'Inbox' to 'OldInbox', so any emails in inbox will now be in seen in OldInbox via folder Pane..

upon restart a new Inbox mbox file will be created.

delete 'Inbox.msf' - it will get auto created.

Restart Thunderbird.

Please recheck the Local Folder > Inbox > Properties > Location field Has it removed the / from the end ?