Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

Had to make new log in because I can't access my original profile. Can some one help?

  • 1 个回答
  • 2 人有此问题
  • 1 次查看
  • 最后回复者为 guigs

tanker001
tanker001
more options

I don't know how else to get help with my profile. There isn't a "help" like link on the page. The "Contact Us" link leads to corporate type addresses.

I last accessed my account on support.mozilla.org late March this year. Now when I try to log in using email address (username) and password. I get the error:

"Username may contain only English letters, numbers and ./-/_ characters."

After getting this I thought I may have the wrong username due to not recording it correctly. I used the "I forgot my username." link and found I was using the correct username (my email address).

I then thought, maybe I was using the wrong password. So I used the "My password isn't working." link and had a reset e-mailed to me. Reset my password. No joy same error persists.

My profile is: Tanker

I have tried different combinations of my e-mail address and past passwords but those just give me the "does not match" error.

Is anyone having the same problem? Does anyone know who to contact regarding the accounts. Dont really want to create a new account.

Taking a shot in the dark, thanks for reading,

Stan

I don't know how else to get help with my profile. There isn't a "help" like link on the page. The "Contact Us" link leads to corporate type addresses. I last accessed my account on support.mozilla.org late March this year. Now when I try to log in using email address (username) and password. I get the error: "Username may contain only English letters, numbers and ./-/_ characters." After getting this I thought I may have the wrong username due to not recording it correctly. I used the "I forgot my username." link and found I was using the correct username (my email address). I then thought, maybe I was using the wrong password. So I used the "My password isn't working." link and had a reset e-mailed to me. Reset my password. No joy same error persists. My profile is: Tanker <!--(tanker001@yahoo.com) commented out for support forum guideline--> I have tried different combinations of my e-mail address and past passwords but those just give me the "does not match" error. Is anyone having the same problem? Does anyone know who to contact regarding the accounts. Dont really want to create a new account. Taking a shot in the dark, thanks for reading, Stan

由guigs于修改

所有回复 (1)

guigs
guigs
more options

Hi Stan, I am not sure when this changed, I keep mine saved in the browser because I do not like to login to every site I visit. But on new test devices lately the login for the sumo site has required that I use the user name, not the email. (For you this would be just Tanker or the username that appears inthe profile)