Lost my bookmarks after refreshing Firefox
I was not able to see my add-ons anymore, so Firefox suggested I refresh. Now all bookmarks are gone. HOWEVER, I do have a backup folder with them all there, but I can't import them back in Firefox.
I've tried Manual backup, but it doesn't show my recent backup folder, and when I try any of the others, it fails to load them.
All Replies (3)
darien15 said
I was not able to see my add-ons anymore, so Firefox suggested I refresh. Now all bookmarks are gone. HOWEVER, I do have a backup folder with them all there, but I can't import them back in Firefox. I've tried Manual backup, but it doesn't show my recent backup folder, and when I try any of the others, it fails to load them.
PS. I tried to use the OPEN FILE option and found the folder with bookmarks in it, but again, they will not import.
Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.
https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile
https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible
Hi darien15, this could indicate a file corruption problem. Could you let us know what you get when you run the "Verify Integrity" function. That's here:
Open Firefox's Troubleshooting Information page using any of these methods:
- "3-bar" menu button > "?" Help > Troubleshooting Information
- (menu bar) Help > Troubleshooting Information
- type or paste about:support in the address bar and press Enter
Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.
If all is well, the report that appears below the button should start with:
> Task: checkIntegrity + The places.sqlite database is sane + The favicons.sqlite database is sane
Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.