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Lost my bookmarks after refreshing Firefox

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I was not able to see my add-ons anymore, so Firefox suggested I refresh. Now all bookmarks are gone. HOWEVER, I do have a backup folder with them all there, but I can't import them back in Firefox.

I've tried Manual backup, but it doesn't show my recent backup folder, and when I try any of the others, it fails to load them.

I was not able to see my add-ons anymore, so Firefox suggested I refresh. Now all bookmarks are gone. HOWEVER, I do have a backup folder with them all there, but I can't import them back in Firefox. I've tried Manual backup, but it doesn't show my recent backup folder, and when I try any of the others, it fails to load them.

All Replies (3)

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darien15 said

I was not able to see my add-ons anymore, so Firefox suggested I refresh. Now all bookmarks are gone. HOWEVER, I do have a backup folder with them all there, but I can't import them back in Firefox. I've tried Manual backup, but it doesn't show my recent backup folder, and when I try any of the others, it fails to load them.

PS. I tried to use the OPEN FILE option and found the folder with bookmarks in it, but again, they will not import.

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Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

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Hi darien15, this could indicate a file corruption problem. Could you let us know what you get when you run the "Verify Integrity" function. That's here:

Open Firefox's Troubleshooting Information page using any of these methods:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

Near the bottom, there is a section titled Places Database -- that's the file which stores history and bookmarks. Click the button labeled Verify Integrity. There may be a 10-15 second delay before results appear.

If all is well, the report that appears below the button should start with:

> Task: checkIntegrity
+ The places.sqlite database is sane
+ The favicons.sqlite database is sane

Does yours say that, or something else? You can select and copy the report, and then paste it into a reply for review and comment.