Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Can't set location for downloads

  • 2 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ julie.m.faenza

julie.m.faenza
julie.m.faenza
more options

Until sometime in the last few days, when I attempted to download files from Firefox on Android, my downloaded files appeared in the "My Files" folder on Android under "Downloads" automatically, where I could move or open the file. Today, when attempting to download a file, I was asked if I wanted to use Firefox or Google Play to download a file. When I chose Firefox, not only did the file not appear in my "Downloads" folder in "My Files" but I also couldn't move the downloaded file - when I went to Downloads in Firefox, my only option was to open or delete the file. The issue persists even after uninstalling and reinstalling Firefox. Any ideas?

Until sometime in the last few days, when I attempted to download files from Firefox on Android, my downloaded files appeared in the "My Files" folder on Android under "Downloads" automatically, where I could move or open the file. Today, when attempting to download a file, I was asked if I wanted to use Firefox or Google Play to download a file. When I chose Firefox, not only did the file not appear in my "Downloads" folder in "My Files" but I also couldn't move the downloaded file - when I went to Downloads in Firefox, my only option was to open or delete the file. The issue persists even after uninstalling and reinstalling Firefox. Any ideas?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question.

This sounds like an issue with the file manager app that you are using that is preventing the downloaded file from being opened or moved.

You may wish to try installing a different file manager from the Google Play Store and using that to open or move the files in question.

julie.m.faenza
julie.m.faenza Ìbéèrè olóhun
more options

No, it's not the file manager, because when I download items from my email or from other apps, there's no issue with accessing or moving them. The issue is specific to Firefox.