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Email marked as not junk still indicated as "suspected junk mail"

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  • Èsì tí ó kẹ́hìn lọ́wọ́ Zenos

loudrou
loudrou
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Hi, I sometimes receive in my junk folder emails that are not junk; that happens, ok. However, when I click on "not junk" and the email is moved to my inbox, the subject of the message still includes the "suspected junk mail" warning. Since I have willingly indicated that this was not junk mail, I would like that header to be removed. Is that an option? Best,

Hi, I sometimes receive in my junk folder emails that are not junk; that happens, ok. However, when I click on "not junk" and the email is moved to my inbox, the subject of the message still includes the "suspected junk mail" warning. Since I have willingly indicated that this was not junk mail, I would like that header to be removed. Is that an option? Best,

All Replies (1)

Zenos
Zenos
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When Thunderbird identifies a message as junk, it does not modify it in any way other than to add the flame icon, and possibly move it to the nominated Junk folder.

So, if the subject line is being changed, then something external to Thunderbird is doing it. This could be your own anti-virus, anti-spam or other security software, or something operated by your email provider. These are the usual suspects.

The "Not Junk" button is local to Thunderbird and has no way of communicating your preference back to a third-party security system. You'll need to work out who or what is doing it and fix it there.