Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox sync creates multiple copies of my bookmarks and totally upsets them.

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

I enabled Firefox Sync on two PC's (Windows 7 and Windows 10), each on Firefox Quantum 59.0.2 (64-bit). The amount of my bookmarks was slightly different on the two PCs. After I activated the second PC, a synchronization took place, which did not mediate the delta, but caused a great chaos in my bookmarks. A large number of directories and bookmarks have been copied multiple times and the entire structure is corrupted. What did I do wrong? How can I restore the order of my bookmarks? My structured collection of bookmarks is very important to my work.

I enabled Firefox Sync on two PC's (Windows 7 and Windows 10), each on Firefox Quantum 59.0.2 (64-bit). The amount of my bookmarks was slightly different on the two PCs. After I activated the second PC, a synchronization took place, which did not mediate the delta, but caused a great chaos in my bookmarks. A large number of directories and bookmarks have been copied multiple times and the entire structure is corrupted. What did I do wrong? How can I restore the order of my bookmarks? My structured collection of bookmarks is very important to my work.

All Replies (2)

more options

Hi, sorry there was a issue. There is nothing that can be done. When they (the bookmarks) are merged on the server something may have happened or that 1 of the Profiles is possible corrupted. Firefox Support Volunteers have no access to the data or to the servers or to anything other than to provide information. This is all I have on Sync :

Suggest always have original backups :

Please let us know if this solved your issue or if need further assistance.

Ti ṣàtúnṣe nípa Shadow110

more options

If you use Sync then best is to disconnect Sync temporarily during troubleshooting.

You can restore the bookmarks from an (older) JSON backup in the bookmarkbackups folder.

The name of an automatically created JSON bookmarks backup in the bookmarkbackups folder includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4