Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox keeps crashing

more options

Here is the crash ID's Crash ID: bp-597d1806-43fc-4693-8592-1e34d2160426 Crash ID: bp-12e5dd55-e559-47b0-b72c-22c862160426 Crash ID: bp-c76e6887-65f6-42dc-8c7e-6d7792160426

Here is the crash ID's Crash ID: bp-597d1806-43fc-4693-8592-1e34d2160426 Crash ID: bp-12e5dd55-e559-47b0-b72c-22c862160426 Crash ID: bp-c76e6887-65f6-42dc-8c7e-6d7792160426

All Replies (1)

more options

Sorry to hear about the crashes and thank you for the reports.

This looks like an incompatibility with your current version of WebSense Endpoint. From time to time, a Websense update or a Firefox update results in a severe incompatibility.

If this version of Websense is an unchangeable feature of your environment -- you can't update or disable it -- or if updating doesn't help, then you may want to try the following:

Create a fake qipcap.dll file that will block Firefox from using the incompatible qipcap.dll file. Please see this post for more information on this option, which I have not tried myself: https://support.mozilla.org/questions/1111324#answer-847872