Firefox crashes
Win7 Firefox crashes randomly, most often when I'm not using it. I get a popup that tells me FF has crashed, and asking me whether to restart.
All Replies (2)
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
You can check for issues caused by plugins.
- set plugins to "Ask to Activate" on the about:addons page (3-bar button/Tools > Add-ons > Plugins)
- plugins are not affected by Firefox Safe Mode
- https://support.mozilla.org/kb/Troubleshooting+plugins
Start Firefox in Safe Mode to check if one of the extensions (3-bar button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: 3-bar button/Tools > Add-ons > Appearance
- Do NOT click the "Refresh Firefox" button on the Safe Mode start window