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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

fbconnect library is missing (all.js)

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  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

marybrenda
marybrenda
more options

Good morning:

When I go to Pogo.com with my bookmark and attempt to play any game I am now getting the above error message and then Firefox shuts down.

Please help me resolve this issue.

Thank you,

Good morning: When I go to Pogo.com with my bookmark and attempt to play any game I am now getting the above error message and then Firefox shuts down. Please help me resolve this issue. Thank you,

Ọ̀nà àbáyọ tí a yàn

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (2)

Moses
Moses
  • Moderator
more options

Firefox shuts down? You mean it crashes? Let's be sure..

Can you give me your crash reports?

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

As for Pogo, you might want to try a few different things.

1. clear your Java cache. (Java cache is different from browser cache. See how to clear Java cache below:

2. If you sign in using "Facebook Connect" try to sign out and restart Firefox. 3. Delete your Pogo.com cookies to see if it'll work.

  • Click the menu (The image "new fx menu" does not exist.) -> Options/Preferences -> Privacy -> Remove individual cookies (only clear Pogo.com)

4. Clear the cache

  • Click the menu (The image "new fx menu" does not exist.) -> Options/Preferences -> Advanced -> Network -> Cached Web Content -> Clear now

If you still have issues, contact Pogo

Ti ṣàtúnṣe nípa Moses

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Ọ̀nà àbáyọ Tí a Yàn

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window