Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Why won't Firefox 23 display menu bar, bookmarks bar or dock despite uninstall/reinstall, restarts, etc., though Safari is working fine?

  • 4 iimpendulo
  • 2 inale ngxaki
  • 2 views
  • Impendulo yokugqibela ngu roughbeast

roughbeast
roughbeast
more options

FF was working fine until today, when all of a sudden it stopped displaying the menu bar, bookmarks, navigation, and even my dock! All I get is a full page display of Google. This happened when I went up to check history - got the beachball, typical of FF and history, I've found. So I had to Quit FF and open it again, and the screwed-up page is what I got. FF has given me plenty of problems over the years, but this is brand new. I'm working on my friend's Macbook Air, don't know what version of FF she had, but I uninstalled it (by trashing it), restarted and downloaded the latest FF. Same problem. I did a Disk Utility Repair Permissions, no effect. I'm having to do this in Safari because there are literally zero controls in FF - not even a place for a URL. I don't know when FF 23 came out so I don't know if that's what she already had. Of course, Troubleshooting Information isn't available, nor does the "educated guesses about your current browser and operating system" work. It's OS X 10.6.8.

FF was working fine until today, when all of a sudden it stopped displaying the menu bar, bookmarks, navigation, and even my dock! All I get is a full page display of Google. This happened when I went up to check history - got the beachball, typical of FF and history, I've found. So I had to Quit FF and open it again, and the screwed-up page is what I got. FF has given me plenty of problems over the years, but this is brand new. I'm working on my friend's Macbook Air, don't know what version of FF she had, but I uninstalled it (by trashing it), restarted and downloaded the latest FF. Same problem. I did a Disk Utility Repair Permissions, no effect. I'm having to do this in Safari because there are literally zero controls in FF - not even a place for a URL. I don't know when FF 23 came out so I don't know if that's what she already had. Of course, Troubleshooting Information isn't available, nor does the "educated guesses about your current browser and operating system" work. It's OS X 10.6.8.

Isisombulu esikhethiweyo

Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).

Funda le mpendulo kwimeko leyo 👍 1

All Replies (4)

philipp
philipp
  • Moderator
more options

hello, press the shift key while firefox is launching (all other windows have to be closed first) & reset the browser: Refresh Firefox - reset add-ons and settings

kobe
kobe
more options

Maybe also attempt to delete the localstore.rdf file in the profile folder.

LOCATING THE PROFILE FOLDER: Profiles - Where Firefox stores your bookmarks, passwords and other user data

Corrupt Localstore.rdf: http://kb.mozillazine.org/Corrupt_localstore.rdf

Please delete that file explained (resets toolbar layout).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Isisombululo esiKhethiweyo

Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: Command+Shift+F).

roughbeast
roughbeast Umnini wombuzo
more options

Thanks! It worked. I figured it had to be something simple like that, but couldn't find anywhere to turn off (or on) full-screen mode - pressing command+F of course only got search. If I can ask another question, can you tell me why, in OS X default Apps (the one not in Finder) FF is grayed out with the universal stop symbol (slash in a circle) over it? It's the only app like that, while in Finder, it's OK.