I was kicked out of my email (rcn) and can't get back in. It happened when I blocked all permissions on an ad in the inbox page. rcn said it's a mozilla issue.
I had removed a pop up ad from my email inbox page and tried to do the same to another one on the opposite side of the page. I think this ad was not a pop up but part of the inbox page. As I did to the pop up ad, I right clicked on it, and then clicked on 'View Page Info'. I then went to the 'Permissions' window where there were 7 categories, all with the 'use default' option checked. I unchecked all of them and checked 'Blocked' for all 7.
As soon as I closed the window, I was thrown out of my inbox and was sent back to the log-in page for my email. When I went to log back in, I was unable to. I am stuck on the log-in page and it won't let me access my inbox. I called RCN, my provider, who was able to get in right away. I then used my Internet Explorer browser and was able to get into my email inbox perfectly fine. The 'tech' at rcn said it has something to do with Mozilla and tried to get me to reset it but warned me that I will lose all settings. I am hesitant to do that and I would so appreciate you fine folks at Mozilla to tell me what happened and how to fix it.
Thank you.
Isisombulu esikhethiweyo
You can undo your permission changes. Probably the most relevant one is cookies. Try one or both of these methods:
(1) Page Info > Permissions tab
While viewing a page on the site:
- right-click and choose View Page Info > Permissions
- Alt+t (open the classic Tools menu) > Page Info > Permissions
(2) about:permissions
In a new tab, type or paste about:permissions and press Enter. Allow a few moments for the list on the left to populate, as this information needs to be extracted from a database.
Then type or paste rcn' in the search box above the list to filter it to the most relevant domains. When you highlight a domain, you can adjust its permissions in the right pane.
Any luck?
Funda le mpendulo kwimeko leyo 👍 1All Replies (3)
Isisombululo esiKhethiweyo
You can undo your permission changes. Probably the most relevant one is cookies. Try one or both of these methods:
(1) Page Info > Permissions tab
While viewing a page on the site:
- right-click and choose View Page Info > Permissions
- Alt+t (open the classic Tools menu) > Page Info > Permissions
(2) about:permissions
In a new tab, type or paste about:permissions and press Enter. Allow a few moments for the list on the left to populate, as this information needs to be extracted from a database.
Then type or paste rcn' in the search box above the list to filter it to the most relevant domains. When you highlight a domain, you can adjust its permissions in the right pane.
Any luck?
Thanks for the advice. The second method was the one that did the trick. Although when I got back in the formatting (look of the page) was different. The column on the left where all my folders are is much wider now. Would you know how I might be able to change that?
Again, thanks for helping me out. Great to have guys like you help guys like me.
I think I figured it out. They put me back into the the 'classic' version as opposed to the 'new' version. But now I can't figure out how to get to that. Oh well. Always liked classic things.