We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes when receiving Facebook message

  • 3 iimpendulo
  • 15 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu Wayne Mery

more options

Has been happening for about two weeks now. Firefox crashes whenever I receive a facebook message while it is opened in a tab. It still happens in safe mode. All my drivers are up-to-date and my firefox + extensions are uptodate

I've tried reinstalling flash, clearing cookies/history, and reinstalling firefox and it still happens (but when i reinstalled firefox, i did the backup/restore thing that restored everything so I have not tried a true clean install.)

Thanks.

Has been happening for about two weeks now. Firefox crashes whenever I receive a facebook message while it is opened in a tab. It still happens in safe mode. All my drivers are up-to-date and my firefox + extensions are uptodate I've tried reinstalling flash, clearing cookies/history, and reinstalling firefox and it still happens (but when i reinstalled firefox, i did the backup/restore thing that restored everything so I have not tried a true clean install.) Thanks.

Ilungisiwe ngu Jadis

All Replies (3)

more options

hello, there is not much information about this type of crash available at the moment, so i took the liberty of filing a bug report describing the issue (see bug #791112). you might want to keep an eye on that...

more options

Thank you for doing that. It's so irritating! I've just resorted to using facebook chat on my phone and keeping it turned off in the browser in the meantime, haha.

more options

Jadis, et al...

Is your crash gone in newer version of Firefox?

( https://bugzilla.mozilla.org/show_bug.cgi?id=791112 is still open)