Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

3.6.13 upgrade fails to complete. Unable to install any version because it says computer must be restarted to complete a previous upgrade of Firefox.

  • 1 phendula
  • 24 inale ngxaki
  • 1 view
  • Impendulo yokugqibela ngu cor-el

quietleo
quietleo
more options

I did the auto upgrade to 3.6.13 which did not complete. This has happened before so I went to the Mozilla site and downloaded the new version which would not load because it says computer must be restarted to complete a previous upgrade of Firefox. Now nothing works from Mozilla. I tried the bete 4 version which also will not work because there are no preferences.

I did the auto upgrade to 3.6.13 which did not complete. This has happened before so I went to the Mozilla site and downloaded the new version which would not load because it says computer must be restarted to complete a previous upgrade of Firefox. Now nothing works from Mozilla. I tried the bete 4 version which also will not work because there are no preferences.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It shouldn't be necessary to reboot the computer to complete an update.
If a reboot is needed then that usually means that some (security) software is blocking files or you need elevated (UAC) permissions.
Run the Firefox program once as Administrator (right-click: Run as Administrator).
If that doesn't help then do a clean reinstall.
Download a fresh copy of Firefox (http://www.mozilla.com/firefox/all.html) and do a reinstall of Firefox on top of the current version.
If that still causes the same problem then do a clean reinstall and remove the Firefox program folder.