Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Issues on both android and iOS

citypopjapanmtl777
citypopjapanmtl777
more options

I know that I have seen tons of forums already regarding this issue. However, I still don't understand the reason for me being unable to sync my logins and passwords to my smartphone device via the desktop version of Firefox Browser I have. I switch to this browser from Chrome because of the AdBlock, but I still don't understand how it is so much easier and simpler with them to sync while here I am having a hard time to get all logins and passwords to be available on all of my devices.

I know that I have seen tons of forums already regarding this issue. However, I still don't understand the reason for me being unable to sync my logins and passwords to my smartphone device via the desktop version of Firefox Browser I have. I switch to this browser from Chrome because of the AdBlock, but I still don't understand how it is so much easier and simpler with them to sync while here I am having a hard time to get all logins and passwords to be available on all of my devices.

All Replies (4)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Are all the devices that you wish to sync signed into the same Firefox Account?

citypopjapanmtl777
citypopjapanmtl777 Umnini wombuzo
more options

Paul said
Hi Are all the devices that you wish to sync signed into the same Firefox Account?

Yes I did with all the same one account. I still unable to get the logins and passwords info which is weird for me...

Spencer
Spencer
more options

Hi

I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place.

Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox:

In Firefox on your mobile device:

  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.

This will “force” a synchronization of the data that is on the local device storage.

citypopjapanmtl777
citypopjapanmtl777 Umnini wombuzo
more options

Spencer said
Hi I understand that Firefox Sync did not connect to your mobile device on this occasion, but hopefully I should be able to help you force a Sync event to take place. Assuming you have connected the same Sync account on both your mobile and desktop copies of Firefox: In Firefox on your mobile device:
  1. Go into the Settings menu and select Firefox Account.
  2. Tap on Synchronise now.
This will “force” a synchronization of the data that is on the local device storage.

Hi this problem is now solved. I had to sign out and login again on both iOS and Android Devices in order for Firefox to synchronize after I moved all of my Chrome info into Firefox...