Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Lost All Browsing History and Data

fachrigamer2007
fachrigamer2007
more options

Hello, So... My Dad is A Firefox User From A Long Time, And Never Lose His Data, and... Recently, He Gonna Reinstall Windows, and I Told To Him That Just Use The Firefox Sync Function, And All Of The Sudden, After He Finally Open His Firefox And Login, ALL HIS DATA IS GONE! What is I Can Do?? His Browser Contain A Ton of Important Data, Such As My Relatives Password, All of His Business Data, ALL OF THEM NOW IS GONE!

PLEASE SOMEBODY HELP ME

Hello, So... My Dad is A Firefox User From A Long Time, And Never Lose His Data, and... Recently, He Gonna Reinstall Windows, and I Told To Him That Just Use The Firefox Sync Function, And All Of The Sudden, After He Finally Open His Firefox And Login, ALL HIS DATA IS GONE! What is I Can Do?? His Browser Contain A Ton of Important Data, Such As My Relatives Password, All of His Business Data, ALL OF THEM NOW IS GONE! PLEASE SOMEBODY HELP ME

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

fachrigamer2007
fachrigamer2007 Umnini wombuzo
more options

Seburo said
Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service. If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article. If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

I don't Know That I Have to Use Second Device for Proper Sync and That is Temporary! PLEASE SIR, I NEED YOUR HELP! If You Not Help Me, I Will Be So Thanks. My Dad is Wiping His Entire Harddisk and Just Use Firefox Sync For This Time, Usually His Using 3rd Party Software for Backup, If you don't help me, HIS GONNA LOSE ALL OF 12 YEARS BROWSING DATA