Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Le thread ibilondoloziwe. Nceda ubuze umbuzo omtsha ukuba ufuna uncedo.

Emails older than 14 days deleted automatically

  • 5 iimpendulo
  • 1 inayo le ngxaki
  • 1 view
  • Impendulo yokugqibela ngu wizkiddrummer

wizkiddrummer
wizkiddrummer
more options

I have Thunderbird 52.91.1 and recently (as of either 10/11/2018 or 10/12/2018) all my emails older than 14 days have been/are deleted.

I run 2 accounts, both IMAP, and only the inbox folder is affected on each. My other folders still hold emails older than 14 days, including the sent folder. Every day it deletes anything that is older than the 14 days.

I've removed all other instances of those accounts on other devices (phone and laptop) to be sure that those devices aren't deleting emails and then showing up as deleted on this computer.

I have checked settings under both the account settings and the inbox folder settings to verify that it set to never delete email off the server.

I have tried repairing the inbox folders with no change.

Other users are also on IMAP and the same domain/host and do not have this same problem.

Any ideas that I could be missing?

I have Thunderbird 52.91.1 and recently (as of either 10/11/2018 or 10/12/2018) all my emails older than 14 days have been/are deleted. I run 2 accounts, both IMAP, and only the inbox folder is affected on each. My other folders still hold emails older than 14 days, including the sent folder. Every day it deletes anything that is older than the 14 days. I've removed all other instances of those accounts on other devices (phone and laptop) to be sure that those devices aren't deleting emails and then showing up as deleted on this computer. I have checked settings under both the account settings and the inbox folder settings to verify that it set to never delete email off the server. I have tried repairing the inbox folders with no change. Other users are also on IMAP and the same domain/host and do not have this same problem. Any ideas that I could be missing?

Ilungisiwe ngu wizkiddrummer

All Replies (5)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

what are the inbox retention settings on the server? Server setting synchronize.

wizkiddrummer
wizkiddrummer Umnini wombuzo
more options

I don't know for sure. I don't have access to that info (that I know of). The only thing I can speak towards that, is that there are other people on the same host and server that aren't having this issue

wizkiddrummer
wizkiddrummer Umnini wombuzo
more options

Unless you mean on the setting side of Thunderbird and it's set to "Synchronize all messages locally regardless of age" and "Don't delete any messages"

Gnospen
Gnospen
more options

Have you checked properties for INBOX ?

wizkiddrummer
wizkiddrummer Umnini wombuzo
more options

If by that you mean right clicking on the inbox folder and then going to properties, yes.