thunderbird crashes after few seconds.... @ OOM | large | mozalloc_abort | mozalloc_handle_oom | moz_xmalloc | XPCConvert::JSData2Native
I have a new desktop pc with win10 home edition. After few seconds my thunderbird crashes. No plugins installed yet, just the IMAP synchronization running. Same mail account makes no problems on other PCs.
Can I post the text of the crash report here?
Thanks for helping!!
Ilungisiwe ngu Wayne Mery
All Replies (8)
this is the text; i do not have the crash-ID here now since this is the pc I am using at work... But I saved the text of the crash report :
AdapterDeviceID: 0x5912 AdapterDriverVersion: 22.20.16.4691 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:52.5.2 AvailablePageFile: 2654269440 AvailablePhysicalMemory: 1806942208 AvailableVirtualMemory: 608092160 BIOS_Manufacturer: AMI BlockedDllList: BreakpadReserveAddress: 83492864 BreakpadReserveSize: 67108864 BuildID: 20171221110448 CPUMicrocodeVersion: 0x5e ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1516291698 EMCheckCompatibility: true Email: boris.hedtke@hu-berlin.de FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1516279287 MozCrashReason: MOZ_CRASH() Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x5912, AdapterSubsysID: 00000000, AdapterDriverVersion: 22.20.16.4691 FP(D10-L1100-W00001000-T0000) DWrite? DWrite+ OOMAllocationSize: 268438712 ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 90 StartupCrash: 0 StartupTime: 1516291623 SystemMemoryUsePercentage: 78 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20171221110448","version":"52.5.2","vendor":null,"platformVersion":"52.5.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8088,"virtualMaxMB":4096,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":158,"stepping":9,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3000,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-GB","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":16299,"windowsUBR":192,"installYear":2018},"hdd":{"profile":{"model":"SAMSUNG MZVLW256HEHP-000H1","revision":"CXB73H1Q"},"binary":{"model":"SAMSUNG MZVLW256HEHP-000H1","revision":"CXB73H1Q"},"system":{"model":"SAMSUNG MZVLW256HEHP-000H1","revision":"CXB73H1Q"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","adapters":[{"description":"Intel(R) HD Graphics 630","vendorID":"0x8086","deviceID":"0x5912","subsysID":"00000000","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32","driverVersion":"22.20.16.4691","driverDate":"6-2-2017","GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":true},"settings":{"blocklistEnabled":true,"e10sEnabled":false,"e10sCohort":"unknown","telemetryEnabled":false,"locale":"de","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{"creationDate":17549},"addons":{"activeAddons":{},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"Das Standard-Theme","name":"Standard","userDisabled":false,"appDisabled":false,"version":"52.5.2","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17521,"updateDay":17521},"activePlugins":[],"activeGMPlugins":{},"activeExperiment":{},"persona":null}} Theme: classic/1.0 Throttleable: 1 TotalPageFile: 9822691328 TotalPhysicalMemory: 8480514048 TotalVirtualMemory: 4294836224 URL: UptimeTS: 219.506433946 Vendor: Version: 52.5.2 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445
MSAFD-Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD-Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD-Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD-Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD-Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD-Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 RSVP-TCPv6-Dienstanbieter : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP-TCP-Dienstanbieter : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP-UDPv6-Dienstanbieter : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP-UDP-Dienstanbieter : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a MSAFD Irda [IrDA] : 2 : 26 : 1 : 1 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 3972523d-2af1-11d1-b655-00805f3642cc MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: de
Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.
Did you bother following the link to the article?
Ilungisiwe ngu christ1
Since english is not my mother tongue, i was a bit confused about crash IDs and crash reports. Since I had numerous crashs yesterday I do not know to which one the text I posted above was belonging. My new crash this morning had the crash ID
bp-0961fdc4-ef0f-4928-8467-52b310180119
I could also post the crash report details that appeared in the smalll window after this crash, but as far as I understood this was not the main information you would need for checking for possible errors. Is this correct?
Thanks a lot in advance!
This is an OOM (out of memory) crash. What add-ons do you have installed?
Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird
Does the problem go away?
I could also post the crash report details that appeared in the smalll window after this crash, but as far as I understood this was not the main information you would need for checking for possible errors. Is this correct?
Correct, just the crash ID is needed.
Thanks for your reply! There are no add-ons installed, this is a very fresh installation. Starting in the safe mode does not change the problem, the program freezes after approx. 5 - 10 seconds and crashes.
Because you said it is an OOM problem, I checked for the memory. I have 8 gb installed, only about 40% are in use. Before the crash, it goes to 50%, but there is to my understanding enough memory available.
thanks in advance for furhter suggestions.
- )
See if this article helps. https://wiki.mozilla.org/Thunderbird:Testing:Memory_Usage_Problems
If not, you may want to raise a bug in Bugzilla. https://bugzilla.mozilla.org/
Ilungisiwe ngu christ1
boris.h said
Since english is not my mother tongue, i was a bit confused about crash IDs and crash reports. Since I had numerous crashs yesterday I do not know to which one the text I posted above was belonging. My new crash this morning had the crash ID bp-0961fdc4-ef0f-4928-8467-52b310180119 I could also post the crash report details that appeared in the smalll window after this crash, but as far as I understood this was not the main information you would need for checking for possible errors. Is this correct? Thanks a lot in advance!
The article is also available in German https://support.mozilla.org/de/kb/mozilla-absturzmelder-thunderbird but don't feel bad, you are not the first person to misunderstand. :)
Christ1 cites useful information. If it does not stay open in safe mode you might also try using
-offline
command line switch.
Another possibility is a bad folder. Try deleting Inbox.msf file (but not Inbox file itself)