Account missing from Unified Folder View
At least one of my accounts does not display the messages in the Inbox when I select Unified view. If I expand the Inbox in the folder pane and select the account that is missing, the messages are in the message pane like they should be. But if I collapse the Inbox the messages from that account inbox are still missing.
It may be happening with other accounts but not all accounts.
Isisombulu esikhethiweyo
It turns out that I am wrong.
This issue is a bug in Thunderbird 52.2.0, and Gmail is blameless.
I didn't know this because I didn't search Bugzilla for this issue.
The relevant bug for this is here: https://bugzilla.mozilla.org/show_bug.cgi?id=1373161
At this moment, there is no indication of a solution for the masses, other than reinstalling the older 51.1.1 version from here: https://archive.mozilla.org/pub/thunderbird/releases/52.1.1/
Funda le mpendulo kwimeko leyo 👍 1All Replies (12)
Is it a Gmail account? There have been problems with Gmail IMAP this weekend, with the servers responding very slowly or not at all.
When Thunderbird starts, it asks the IMAP server for a list of the IMAP folders. Gmail has not be responding to that request, so the list of IMAP folders for the account do not show up in Thunderbird.
It being Monday, and many people being affected, hopefully Gmail will fix this soon.
Yes it is a gmail account but 8 others are gmail and they work correctly. This one happens to be the default account but I can't see why that should matter.
Also, I have the same setup on another computer and this account's inbox messages are in the Unified inbox. Both are running Windows 8.1
Isisombululo esiKhethiweyo
It turns out that I am wrong.
This issue is a bug in Thunderbird 52.2.0, and Gmail is blameless.
I didn't know this because I didn't search Bugzilla for this issue.
The relevant bug for this is here: https://bugzilla.mozilla.org/show_bug.cgi?id=1373161
At this moment, there is no indication of a solution for the masses, other than reinstalling the older 51.1.1 version from here: https://archive.mozilla.org/pub/thunderbird/releases/52.1.1/
Ilungisiwe ngu user1121639
Bingo, you nailed it. The other computer, the one without the problem, is running 51.1.1.
I guess the T'bird people subscribe to the mushroom method of management, Keep them in the dark and feed them $hit. Thank you for solving this.
I haven't solved anything. The problem still exists.
All I did was find out too late that it was a known bug. My bad for not constantly keeping up with all the bugs in Thunderbird.
Well, you found out that I should not keep searching for a solution. That is a lot more then I seem to be able to get on other forums for other problems.
So you deserve a whole lot of thanks.
version 52.2.1 is available to fix this
Well, it didn't help. The 7 messages that did not appear in the Unified Inbox still don't appear there. I sent a new message and it is just in the Inbox for that account and not in the Unified. I switched off Unified and back on. The 7 old plus the new test message are just in the account Inbox.
About Thunderbird says 52.2.1
I am not much of an expert in Unified View. You might try deleting virtualfolders.dat file in your thunderbird profile
I did the downgrade to 51.1.1 and the problem persisted. Four of ten gmail accounts listed in Thunderbird as unified fail to show their messages in the unified folders
In addition to trying the downgrade to 51.1.1, I also rebuilt each folder (www.lifewire.com/repair-folders-thunderbird-1173102). This did not help. I still have four of 10 gmail accounts that are listed in Tunderbird as "unified" but their email messages do not appear in the unified folder. Any suggestions?
I solved my problem. In Unified view, I right clicked the Inbox and selected "properties". "Select the folders to search..."Choose". Put a check in the Inbox for the accounts that were not in the Unified Inbox.