Not responding very slow unusable
I have refreshed. Uninstalled (removed all folders and edited all Firefox entries out of the registry and Users folder and rebooted and reloaded and it is still unusable. Added suggested add on, no help. I did a copy and paste from the safe mode to get the troubleshooting information. Help
Application Basics
Name: Firefox Version: 53.0.2 Build ID: 20170504105526 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0 OS: Windows_NT 10.0 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: true
Crash Reports for the Last 3 Days
All Crash Reports
Extensions
Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org
Name: Multi-process staged rollout Version: 1.14 Enabled: true ID: e10srollout@mozilla.org
Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com
Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org
Name: Flashblock Version: 1.5.20 Enabled: false ID: {3d7eb24f-2740-49df-8937-200b1cc08f8a}
Name: NoScript Version: 5.0.3 Enabled: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Graphics
Features Compositing: Basic Asynchronous Pan/Zoom: none WebGL Renderer: WebGL is currently disabled. WebGL2 Renderer: WebGL is currently disabled. Audio Backend: wasapi DirectWrite: true (10.0.15063.0) GPU #1 Active: Yes Description: Intel(R) HD Graphics 520 Vendor ID: 0x8086 Device ID: 0x1916 Driver Version: 21.20.16.4590 Driver Date: 1-18-2017 Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys ID: 00000000 RAM: Unknown
Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Decision Log HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled D3D9_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: unavailable by runtime: Multi-process mode is not enabled
Important Modified Preferences
browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170504105526 browser.startup.homepage_override.buildID: 20170504105526 browser.startup.homepage_override.mstone: 53.0.2 browser.tabs.remote.autostart.2: true extensions.lastAppVersion: 53.0.2 gfx.crash-guard.d3d11layers.appVersion: 53.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x1916 gfx.crash-guard.d3d11layers.driverVersion: 21.20.16.4590 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d11video: 2 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.enabled: false media.gmp-gmpopenh264.lastUpdate: 1494336937 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170504105526 media.gmp-manager.lastCheck: 1494336937 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.enabled: false media.gmp-widevinecdm.lastUpdate: 1494336939 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 66127 plugin.disable_full_page_plugin_for_types: application/pdf plugin.state.flash: 0 security.sandbox.content.tempDirSuffix: {9e6d9e33-cf2f-4618-98c8-f767475a023c}
Important Locked Preferences
Places Database
JavaScript
Incremental GC: true
Accessibility
Activated: false Prevent Accessibility: 0
Library Versions
NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1
NSS Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSSMIME Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSSSL Expected minimum version: 3.29.5 Version in use: 3.29.5
NSSUTIL Expected minimum version: 3.29.5 Version in use: 3.29.5
Experimental Features
Sandbox
Content Process Sandbox Level: 1
Isisombulu esikhethiweyo
hi, we are currently aware of a bitdefender signature update that's causing some havoc for firefox users - are you using bitdefender security products on your system by chance? https://www.reddit.com/r/firefox/comments/69zsnj/help_super_laggy_firefox_browser_08052017/dhbles0/
Funda le mpendulo kwimeko leyo 👍 1All Replies (5)
Also not virus, no adware, no malware
Isisombululo esiKhethiweyo
hi, we are currently aware of a bitdefender signature update that's causing some havoc for firefox users - are you using bitdefender security products on your system by chance? https://www.reddit.com/r/firefox/comments/69zsnj/help_super_laggy_firefox_browser_08052017/dhbles0/
After turning off Bitdefender Firefox works. I spoke to Bitdefender and they are totally amazed that there is a problem (yeah right). but with Bitdefender off Firefox works correctly. Hopefully they get this fixed.
cttwilliam said
After turning off Bitdefender Firefox works. I spoke to Bitdefender and they are totally amazed that there is a problem (yeah right). but with Bitdefender off Firefox works correctly. Hopefully they get this fixed.
Thank you for letting us know !
Would you be a dear and mark philipp's post as Chosen Solution ?
Thank you in advance !
Update on bitdefender issue . If you update Bitdefender does the problem go away ?
Bitdefender FREE AV version was recently causing crashes and hangs in Firefox 53. Sometime yesterday the Bitdefender people rolled back their problem update of Bitdefender.
If you make sure your Bitdefender is fully up to date then as far as we know at present that should not have bad effects on Firefox.
Forum Note:
- See: Contributors thread: https://support.mozilla.org/en-US/forums/contributors/712411#post-71647
- Note bug1363332#c14
We've issued a rollback while we investigate (note, this only affects AVfree users). Please try an update and see if the issue still occura.
Thanks!