Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Troubleshooting AddOn needs to be active in Safe Mode

  • 5 iimpendulo
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu cor-el

more options

When there is a problem that kills FF unless in Safe Mode, it would be really useful for the troubleshooting data to be sent out.

When there is a problem that kills FF unless in Safe Mode, it would be really useful for the troubleshooting data to be sent out.

All Replies (5)

more options

hello, you can also get to the troubleshooting data manually while in safemode by entering about:support into the address bar.

more options

How do I copy the data and enter it into my post?

more options

there's a button "copy raw data" on top of the about:support page - you can paste that into the troubleshooting section when you cretae a new question on support.mozilla.org or simply paste it into a reply of one of your existing questions...

more options

There is a section for Crash Reports. It says non submitted for 3 days...

why not? I have been Force Quitting FF all afternoon, because it is becoming Not Responding during startup. That should generate a crash report.

more options

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (localstore-safe.rdf file)
  • JavaScript JIT compilers are disabled (about:config page: javascript.options.*jit)
  • hardware acceleration is disabled (Options/Preferences > Advanced > General)
  • plugins are not affected
  • preferences are not affected