Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync issue

  • 1 phendula
  • 1 inayo le ngxaki
  • 3 views
  • Impendulo yokugqibela ngu the-edmeister

more options

Hi. I have an issue to sync my account as I have already registered before I formatted my computer. Now I had reinstalled firefox and I pressed I have an account and it shows something related to pair a device, but currently the only sync I made is on this computer which I formatted and none other devices sync to the account. I have tried the I don't have the device with me and it shows another page which request for account and password. I had the account and password, but it need the recovery key as well to proceed. What can I do to sync without pairing another device or how can I get the recovery key to proceed sync my stuff which uploaded to the firefox server.

Please do help with me on this issue. Thank You

Hi. I have an issue to sync my account as I have already registered before I formatted my computer. Now I had reinstalled firefox and I pressed I have an account and it shows something related to pair a device, but currently the only sync I made is on this computer which I formatted and none other devices sync to the account. I have tried the I don't have the device with me and it shows another page which request for account and password. I had the account and password, but it need the recovery key as well to proceed. What can I do to sync without pairing another device or how can I get the recovery key to proceed sync my stuff which uploaded to the firefox server. Please do help with me on this issue. Thank You

All Replies (1)

more options

Sorry, without your Recovery Key or another device connected to that Sync account, you can't recover your data from the Sync service.