Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox won't let me add items to my shopping cart on various websites.

  • 3 tontu
  • 4 am na jafe-jafe bii
  • 11 views
  • i mujjee tontu mooy Rexpratt

more options

I have latest version of Firefox for windows 7. Can't add items to shopping cart on various websites.

I have latest version of Firefox for windows 7. Can't add items to shopping cart on various websites.

All Replies (3)

more options

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:


  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

more options

Also make sure that you aren't blocking cookies from those sites.

You can inspect and manage permissions for all domains on the about:permissions page via the location bar.


If clearing cookies doesn't work then it is possible that the cookies.sqlite file that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder
more options

Thanks. I had to delete all cookies specifically and it fixed the problem.