Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Help! FF 9.0.1 crashes as soon as I open videos (e.g. youtube)

  • 5 tontu
  • 39 am na jafe-jafe bii
  • 3 views
  • i mujjee tontu mooy Hasan

more options

Hey all,

since a couple of days Firefox (V. 9.0.1) crashes every time I open a video website or a site that contains "animated adds". I already tried to - start in the save mode - deinstall all plugins - reinstall FF (also made a "clean reinstall") - update/reinstall the Flash player - create a new profile

but the problem persists. I'd appreciate any help to fix this issue!

Thanks in advance, mirantes

Hey all, since a couple of days Firefox (V. 9.0.1) crashes every time I open a video website or a site that contains "animated adds". I already tried to - start in the save mode - deinstall all plugins - reinstall FF (also made a "clean reinstall") - update/reinstall the Flash player - create a new profile but the problem persists. I'd appreciate any help to fix this issue! Thanks in advance, mirantes

All Replies (5)

more options

-> Update All your Firefox Plugins

  • https://www.mozilla.org/en-US/plugincheck/
  • When Downloading Plugins Update setup files, Remove Checkmark from Downloading other Optional Softwares with your Plugins (e.g. Toolbars, McAfee, Google Chrome, etc.)
  • Restart Firefox

Perform the suggestions mentioned in the following articles:

Check and tell if its working.

Hasan moo ko soppali ci

more options

I am unable to open any youtube files with firefox 9. I uninstalled firefox and reinstalled the latest version. Installed the latest adobe 11 flash player and I still can not get the youtube files to open. Just a black box with no play,pause or other buttons. Preparing to leave firefox if the problem is not corrected. Frank

more options
more options

Thx for your answer mha007, unfortunately it didn't help. My plug-ins are all up to date, Cache empty, cookies deleted and I disabled the hardware accelaration, but still FF freezes as soon as I open youtube or any other video channel :(

more options