Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Silverlight 4 update is not working with Firefox 6.0 (OSX 10.5.8)

  • 3 tontu
  • 46 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy cor-el

more options

I've been trying to install the silverlight 4 plugin, but it doesn't seem to be working with my current version of Firefox (6.0). I've repeatedly attempted to install the silverlight 4 plugin, but each time I go to check and see what version of silverlight is installed using firefox, I see that I'm still running silverlight 3. This is not the case when I use Safari (silverlight 4 installed just fine in Safari). What the hell is going on?

I've been trying to install the silverlight 4 plugin, but it doesn't seem to be working with my current version of Firefox (6.0). I've repeatedly attempted to install the silverlight 4 plugin, but each time I go to check and see what version of silverlight is installed using firefox, I see that I'm still running silverlight 3. This is not the case when I use Safari (silverlight 4 installed just fine in Safari). What the hell is going on?

All Replies (3)

more options

Firefox may be looking in the wrong location for the Silverlight plugin if it doesn't find that new version.

You can see the installed plugins on the about:plugins page.
You can set the pref plugin.expose_full_path to true on the about:config page to see the full path of plugins on the about:plugins page.
It is best not to leave that pref set to true as it exposes that full path to web servers, so reset that pref to false after you are done with the about:plugins page.

You can open about:plugins and about:config via the location bar, like you open a website (about: is a special protocol to access some build-in pages).
If you get a warning when opening the about:config page then you can confirm that you want to continue.

more options

Even when I set the expose full path to true, Firefox still shows that it is running Silverlight 3. When I use the Mozilla plugin check, it also indicates that I need to update from Silverlight 3 to 4. Your answer really did not solve my problem. I have tried multiple times to update to Silverlight 4, but to no avail. If Firefox is indeed looking in the wrong place for the Silverlight update, how do I get it to look in the right place? As I said before, Safari doesn't seem to be having any trouble, but I would rather use Firefox as my browser.

more options

Try to remove the Silverlight 3 plugin files from the location that shows on the about:plugins page.

If Firefox doesn't find the Silverlight 4 plugin then copy the plugin files to the same folder where you originally had the Silverlight 3 plugin.