Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

Firefox browser stopped working

  • 5 tontu
  • 1 am na jafe-jafe bii
  • 2 views
  • i mujjee tontu mooy James

careyshoward
careyshoward
more options

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

My firefox browser stopped working today. I've tried uninstalling and reinstalling twice. Firefox will open once after a reinstall, but opening web pages is intermittent. When I close firefox and restart, nothing happens. If I go to task manager I can find some firefox processes running, but nothing is happening on my screen. I don't get any type of error message, just nothing. I've been using firefox without issue until today. I have a dell XPS 13 with Windows 10 Home.

Saafara biñ tànn

Do you use Webroot (security software)?

Webroot has been identified as blocking 64-bit Firefox 97 from running properly:

Jàng tontu lii ci fi mu bokk 👍 2

All Replies (5)

TyDraniu
TyDraniu
  • Top 10 Contributor
more options

Saafara yiñ Tànn

Do you use Webroot (security software)?

Webroot has been identified as blocking 64-bit Firefox 97 from running properly:

careyshoward
careyshoward Ki laajte
more options

Yes I do use webroot and have been for years. Not sure why this is just now happening, but I will look into it. Thanks.

careyshoward
careyshoward Ki laajte
more options

Thanks again! I think it's the webroot issue as you suggested.

FredMcD
FredMcD
more options

Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution.

Thank you for contacting Mozilla Support.

James
James
  • Top 25 Contributor
  • Moderator
more options

https://www.mozilla.org/firefox/97.0.1/releasenotes/

Fixed Works around problems with WebRoot SecureAnywhere antivirus rendering Firefox unusable in some situations