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Firefox does not connect to web

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I uninstalled Mozilla VPN after poor performance. Now Firefox will not connect to the web although other browsers work (Edge). A new tab page loads but without any news, etc. I have uninstalled Firefox and reloaded it several times without effect.

I uninstalled Mozilla VPN after poor performance. Now Firefox will not connect to the web although other browsers work (Edge). A new tab page loads but without any news, etc. I have uninstalled Firefox and reloaded it several times without effect.

Saafara biñ tànn

Sorry to hear about this problem.

Sometimes program installers and uninstallers mess with certain shared Microsoft files, triggering a message related to a missing VCRUNTIME140_1.DLL file. That can cripple Firefox.

To rule out that issue, you can (re)run Microsoft's installer for the VC Runtime files:

(A) Open https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-160#visual-studio-2015-2017-2019-and-2022

(B) In the "Visual Studio 2015, 2017, 2019, and 2022" section of the article, download the installer for your system:

  • 64-bit Windows: the "X64" download
  • 32-bit Windows: the "X86" download

(C) Run that installer and restart Windows.

Any improvement?

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (1)

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Saafara yiñ Tànn

Sorry to hear about this problem.

Sometimes program installers and uninstallers mess with certain shared Microsoft files, triggering a message related to a missing VCRUNTIME140_1.DLL file. That can cripple Firefox.

To rule out that issue, you can (re)run Microsoft's installer for the VC Runtime files:

(A) Open https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-160#visual-studio-2015-2017-2019-and-2022

(B) In the "Visual Studio 2015, 2017, 2019, and 2022" section of the article, download the installer for your system:

  • 64-bit Windows: the "X64" download
  • 32-bit Windows: the "X86" download

(C) Run that installer and restart Windows.

Any improvement?