Firefox doesn't start anymore
Crash-ID: bp-b3f3fff8-1cf7-43f6-b36e-19f1a0190209.txt. Firefox doesn't start anymore. First it crashed after starting. Then I made a clean install and now it crash after a few seconds. Could someone take a look at the crash-id and give me some hints - or a solution? The computer is a MacBook Ari 13.3, mid 2013, i7, 8GB RAM, 1TB Ssd (not apple), Mac OS 10.14.2, language german. If you need some further information, please don't hesitate to contact me
nice greetings from Germany Michael
Saafara biñ tànn
The last week I had no time to deal with this problem. Today I started Firefox in safe mode - and it works. Then I start it in normal mode - and it works. The problem disappeared... Thanks to all, who read my post and the offered help. The best problems are the problems, how disappear by itself :-)
nice greetings from cold germany Michael
Jàng tontu lii ci fi mu bokk 👍 0All Replies (4)
Product Firefox Release Channel release Version 65.0 Build ID 20190124174741 (2019-01-24) OS OS X 10.14 OS Version 10.14.2 18C54
bp-b3f3fff8-1cf7-43f6-b36e-19f1a0190209 Signature: TMetricsTableContext::GetRawMetrics
Uptime 11 seconds
Crash Reason EXC_BAD_ACCESS / KERN_MEMORY_ERROR
MRSHH said
Then I made a clean install
Did you totally remove the Firefox program folders first?
Start Firefox in Safe Mode {web link}
A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?
Saafara yiñ Tànn
The last week I had no time to deal with this problem. Today I started Firefox in safe mode - and it works. Then I start it in normal mode - and it works. The problem disappeared... Thanks to all, who read my post and the offered help. The best problems are the problems, how disappear by itself :-)
nice greetings from cold germany Michael
Hello,
I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.