We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Denc nañu waxtaan wii. Yónneel yeneen laaj soo soxlaa ndimbal.

FireFox has a virus, I've tried many things, nothing seems to work?

  • 1 tontu
  • 1 am na jafe-jafe bii
  • 7 views
  • i mujjee tontu mooy FredMcD

JizzelFaith
JizzelFaith
more options

Laptop; Windows 7

A while ago, Ads by Capricornus began to show up in many of the sites I go on. I disabled and removed all the add-ons and extensions I didn't download or recognize. Didn't work. I refreshed FireFox about 3 times. Didn't work. I uninstalled FireFox, cleaned up my program files by control panel and through file explorer, reinstalled FireFox. No dice, it was still infected. Even when I don't have the browser open, my laptop will glitch when I'm using Word or Paint or some other program. I restarted my laptop on safety mode and did similar things from the last try. I saw that my firewall or security whatever it was couldn't be set back to its defaults. Not sure why.

Also, many sites I used to use before, I'm not able to access as much because of some security warning that literally just states exactly this: 'ILLEGAL_&_DANGEROUS_CONTENT_BLOCKED'. That's the whole page. Not sure what's going on there either.

I guess that's all I have to offer in info of what I've done to try and fix it.

Any suggestions?

Laptop; Windows 7 A while ago, Ads by Capricornus began to show up in many of the sites I go on. I disabled and removed all the add-ons and extensions I didn't download or recognize. Didn't work. I refreshed FireFox about 3 times. Didn't work. I uninstalled FireFox, cleaned up my program files by control panel and through file explorer, reinstalled FireFox. No dice, it was still infected. Even when I don't have the browser open, my laptop will glitch when I'm using Word or Paint or some other program. I restarted my laptop on safety mode and did similar things from the last try. I saw that my firewall or security whatever it was couldn't be set back to its defaults. Not sure why. Also, many sites I used to use before, I'm not able to access as much because of some security warning that literally just states exactly this: 'ILLEGAL_&_DANGEROUS_CONTENT_BLOCKED'. That's the whole page. Not sure what's going on there either. I guess that's all I have to offer in info of what I've done to try and fix it. Any suggestions?

All Replies (1)

FredMcD
FredMcD
more options

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.