We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

keep trying to install latest version of firefox, looks like it has installed but on checking find it hasn't (Mac)

  • 3 tontu
  • 1 am na jafe-jafe bii
  • 30 views
  • i mujjee tontu mooy FredMcD

more options

On loading Firefox - advised to update to latest version 39, current one is 35.0.1. Downloads OK. Appears to install, move to Applications as instructed - replacing existing copy. Relauch and I find I am still using version 35.0.1. Running on Mac with OS X version 10.9.5

On loading Firefox - advised to update to latest version 39, current one is 35.0.1. Downloads OK. Appears to install, move to Applications as instructed - replacing existing copy. Relauch and I find I am still using version 35.0.1. Running on Mac with OS X version 10.9.5

All Replies (3)

more options
more options

these are the instructions that i followed originally - they did not resolve the issue.

more options

Something may be blocking the install.

Start your Computer in safe mode with networking.

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Then run the installer.

I've called the big guys to help you. Good luck.