Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My computer crashed and when it restarted I was asked to refresh Firefox. I have now lost all my bookmarks etc. There is no 'old Firefox data' folder - help!

  • 2 tontu
  • 5 am na jafe-jafe bii
  • 1 view
  • i mujjee tontu mooy Scribe

more options

My computer crashed (blue screen) and when it restarted a box came up asking me to refresh Firefox. I clicked OK (thinking it was just trying to restore the session) and have now lost all my bookmarks, saved passwords etc. There is no 'old Firefox data' folder anywhere on my system - help! is there any way I can get it all back without doing a system restore? I'm on Windows 7.

My computer crashed (blue screen) and when it restarted a box came up asking me to refresh Firefox. I clicked OK (thinking it was just trying to restore the session) and have now lost all my bookmarks, saved passwords etc. There is no 'old Firefox data' folder anywhere on my system - help! is there any way I can get it all back without doing a system restore? I'm on Windows 7.

Saafara biñ tànn

Hi, you can try this for bookmarks only: First open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If not, and for other than bookmarks, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.

Jàng tontu lii ci fi mu bokk 👍 0

All Replies (2)

more options

Just to add, I've now tried to do a system restore and Windows has cheerfully informed me that it hasn't created any sytem restore points, so I can't even do that!

more options

Saafara yiñ Tànn

Hi, you can try this for bookmarks only: First open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If not, and for other than bookmarks, please see -

If your question is resolved by this or another answer, please take a minute to let us know. Thank you.