Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

I keep downloading the newer version of Firefox (9.0.10) but my computer keeps reverting back to Firefox (3.6.25). What can I do?

  • 4 trả lời
  • 3 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi hhelmsgolfer

more options

I've downloaded 9.0.1 seven times and each time the download indicates that the download went OK. However, my computer keeps reverting back to 3.6.25 which is an older version which keeps asking me to update to 9.0.1. So, I'm in a loop going around in a circle. Can anyone help?

I've downloaded 9.0.1 seven times and each time the download indicates that the download went OK. However, my computer keeps reverting back to 3.6.25 which is an older version which keeps asking me to update to 9.0.1. So, I'm in a loop going around in a circle. Can anyone help?

Giải pháp được chọn

Downloading and installing Firefox are separate procedures. After the new version is downloaded, you need to close Firefox, and then double-click the Firefox Setup 9.0.1.exe file to install the new version.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (4)

more options

Are you installing Firefox 9.0.1, or just downloading it?

https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Windows

more options

I already have Firefox but it's the older version 3.6.25. However, when I open Firefox, the entire screen is covered by a notice that I have an older version and need to download the newer version 9.0.1. So, I go thru the download procedure and thru the installation process as instructed. And I get a message that the download was completed. However, when I try to use Firefox again, it's still on the old version and again, it recommends downloading the newer version. I've done this eight times.

more options

Giải pháp được chọn

Downloading and installing Firefox are separate procedures. After the new version is downloaded, you need to close Firefox, and then double-click the Firefox Setup 9.0.1.exe file to install the new version.

more options

Your solution worked! Firefox 9.0.1 replaced my Firefox 3.6.25. Thank you soooooo much.

PS: I've downloaded many programs but this is the first time I've had to go to my Files and double click the program in order to install it. However, if it works, it works!! Thanks again.