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Firefox will not display characters that were added by the webmaster on user PC?

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AnonymousUser
AnonymousUser
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I employed a company to design a site for me which is great. Then I asked them to add a small button/image in the back end (admin area) that when clicked on will send an email. No image will display so I got them to change it to Text format, still it is not showing on my end. The design company are able to send me emails showing where it is but I cannot see it. It is worthwhile mentioning that it will not display in either IE8 or Opera, Is it a firewall problem ? Or a setting on Windows 7?

This happened

Every time Firefox opened

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; AskTB5.6)

I employed a company to design a site for me which is great. Then I asked them to add a small button/image in the back end (admin area) that when clicked on will send an email. No image will display so I got them to change it to Text format, still it is not showing on my end. The design company are able to send me emails showing where it is but I cannot see it. It is worthwhile mentioning that it will not display in either IE8 or Opera, Is it a firewall problem ? Or a setting on Windows 7? == This happened == Every time Firefox opened == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; GTB6.4; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; eSobiSubscriber 2.0.4.16; OfficeLiveConnector.1.3; OfficeLivePatch.0.0; AskTB5.6)

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cor-el
cor-el
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Can you post a link?

Did you try to bypass or clear the cache? Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

You can reload the page and bypass the cache with: 

* Press and hold  Shift  and left-click the  Reload  button.
* Press  Ctrl  +  F5  or press  Shift  +  Ctrl  +  R  (Windows,Linux)
* Press  Shift  +  Cmd  +  R  (MAC)

See Keyboard shortcuts - Perform common Firefox tasks quickly and Use mouse shortcuts to perform common tasks in Firefox