Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

"Open in conversation" is grayed out, shortcut also doesn't work

  • 5 trả lời
  • 2 gặp vấn đề này
  • Trả lời mới nhất được viết bởi Carlos Diaz

more options

Since updating Thunderbird lately to 128.3.3esr (64-bit), "Open in conversation" is grayed out, SHIFT+CTRL+O shortcut also doesn't work. There is a small chance it happened on a previous update, I'm not sure. This function is something I use regularly so this bothers me greatly. I tried rebuilding the global database according to https://support.mozilla.org/en-US/kb/rebuilding-global-database with no luck - the problem persists. The file now has 1,18 MB, I'm quite certain it was significantly larger before. The problem occurs in all accounts I have and it worked on all of them before. Threading itself works properly if I go to View>Sort by>Threaded so the messages are recognized as threads properly.

Since updating Thunderbird lately to 128.3.3esr (64-bit), "Open in conversation" is grayed out, SHIFT+CTRL+O shortcut also doesn't work. There is a small chance it happened on a previous update, I'm not sure. This function is something I use regularly so this bothers me greatly. I tried rebuilding the global database according to https://support.mozilla.org/en-US/kb/rebuilding-global-database with no luck - the problem persists. The file now has 1,18 MB, I'm quite certain it was significantly larger before. The problem occurs in all accounts I have and it worked on all of them before. Threading itself works properly if I go to View>Sort by>Threaded so the messages are recognized as threads properly.

Giải pháp được chọn

Is Global Search enabled in Settings/General/Indexing? If you have large folders, the db rebuild can take a while (monitor progress in Tools/Activity Monitor).

See also https://support.mozilla.org/en-US/questions/1176987

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (5)

more options

Giải pháp được chọn

Is Global Search enabled in Settings/General/Indexing? If you have large folders, the db rebuild can take a while (monitor progress in Tools/Activity Monitor).

See also https://support.mozilla.org/en-US/questions/1176987

Hữu ích?

more options

sfhowes said

Is Global Search enabled in Settings/General/Indexing? If you have large folders, the db rebuild can take a while (monitor progress in Tools/Activity Monitor). See also https://support.mozilla.org/en-US/questions/1176987

Thank you thank you thank you! The "Enable Global Search and Indexer" was the right thing. Initially I didn't see any difference but after removing the global database again, I saw in the activity manager that indexing was ongoing and the database file size was growing significantly. It is still processing but I can already open messages in conversation.

Your quick and on point reply is much appreciated!

Hữu ích?

more options

@sfhowes, turns out the problem remains. Sometimes I see the open in conversation option and sometimes I don't. It seems like it's either working for all messages or doesn't, probably not a message by message thing.

What I can do to debug this further?

EDIT: For example, right before I sent this message I didn't have the option at all. Moments later after sending this post, the option came back on. I opened the activity manager to see it finished indexing moments before. The account I was checking on was the one with 37 messages indexed on the screenshot.

Được chỉnh sửa bởi Tomasz vào

Hữu ích?

more options

I can't explain why the the conversation option isn't always working. I don't see the issue here, even with gmail accounts. Try running in safe/troubleshoot mode (hold Shift when launching TB). Also, consider unsubscribing All Mail (see All Mail section), as it is a duplicate of every message. It probably also slows down the search indexing.

Hữu ích?

more options

Yep, I am having the same problem since I installed the last update last week. For some messages that you know there is a conversation, the "open message in conversation" does not appear, and for other similar messages the "open in conversation" option shows up. It was all working fine until last week that I updated to Thunderbird 128.4.4esr in ubuntu.

Được chỉnh sửa bởi Carlos Diaz vào

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.