Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

An email is sent to the junk folder again and again after marking it 'As not junk'

  • 1 trả lời
  • 0 gặp vấn đề này
  • 12 lượt xem
  • Trả lời mới nhất được viết bởi sfhowes

more options

An email to me is sent to the junk folder even it's in my address book. I mark it "As not junk", it moves to the inbox, and after a few secs it is back in the junk folder. I have done this over and over again but with the same result. If I grab it and move it from the Junk folder into another folder it stays there, and the junk mark is gone. And the email stays there. My email provider is @hotmail using imap server settings. As always I'm using the latest version of Thunderbird.

What to do?

An email to me is sent to the junk folder even it's in my address book. I mark it "As not junk", it moves to the inbox, and after a few secs it is back in the junk folder. I have done this over and over again but with the same result. If I grab it and move it from the Junk folder into another folder it stays there, and the junk mark is gone. And the email stays there. My email provider is @hotmail using imap server settings. As always I'm using the latest version of Thunderbird. What to do?

Tất cả các câu trả lời (1)

more options

Is this Junk folder the one that is controlled at the hotmail server end, independent of TB, or the one used by TB's Junk Controls? If it's the former, you should whitelist the sender on the hotmail website and add the address to hotmail webmail contacts.