Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

My home page is MSN.com, but Firefox closes when I try to go there

  • 3 trả lời
  • 2 gặp vấn đề này
  • 10 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

99b78c18-d7cf-4b35-8c4c-ab3029e70760 10/20/2017 11:24 AM 725e82c3-098c-41f6-afd1-eb29e0ffb9c7 9/29/2017 12:59 PM b74dc557-da6b-4b37-83b3-60c23975dafc 9/27/2016 12:35 PM 681b9fd1-bf58-4438-ac1e-fffdf91b3334 9/27/2016 11:54 AM 5b6165a7-454c-4af4-a59e-ab2a35839b2c 8/11/2015 8:17 PM

99b78c18-d7cf-4b35-8c4c-ab3029e70760 10/20/2017 11:24 AM 725e82c3-098c-41f6-afd1-eb29e0ffb9c7 9/29/2017 12:59 PM b74dc557-da6b-4b37-83b3-60c23975dafc 9/27/2016 12:35 PM 681b9fd1-bf58-4438-ac1e-fffdf91b3334 9/27/2016 11:54 AM 5b6165a7-454c-4af4-a59e-ab2a35839b2c 8/11/2015 8:17 PM

Giải pháp được chọn

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (3)

more options

99b78c18-d7cf-4b35-8c4c-ab3029e70760 10/20/2017 11:24 AM 725e82c3-098c-41f6-afd1-eb29e0ffb9c7 9/29/2017 12:59 PM b74dc557-da6b-4b37-83b3-60c23975dafc 9/27/2016 12:35 PM 681b9fd1-bf58-4438-ac1e-fffdf91b3334 9/27/2016 11:54 AM 5b6165a7-454c-4af4-a59e-ab2a35839b2c 8/11/2015 8:17 PM

more options

That is not closing, that is crashing.

The numbers you posted are not submitted to the Mozilla servers. Also, they are over a month old.

Do you have any crash reports for the last few weeks?

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx29

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

more options

Giải pháp được chọn

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?