When I log on to most websites once I am logged on when I click on a link nothing happens? How do i fix this
I can log in ok. For example once I log into U.S. Bank website and I click on one of my accounts nothing happens. And on websites that are designed for payment of a bill the same thing happens when I click on anything inside the website nothing happens, or it throws an error stating that I did not enter some data which I did.
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The System Details list next to the question shows that you run an older Firefox 49 version that is no longer supported with security updates. Always update Firefox and Add-ons to the latest versions to get all security fixes. Please update to the current Firefox 54.0.1 release (Firefox 55 is scheduled for the coming week).
- Help -> About Firefox
- https://support.mozilla.org/en-US/kb/update-firefox-latest-version
You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
- press "Command + Shift + R" (Mac)
Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).
"Clear the cache":
- Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"
"Remove the cookies" from websites that cause problems.
- Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"
Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.
- switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
- do NOT click the "Refresh Firefox" button on the Safe Mode start window