exporting email to another email reader
The update to 45.3 has ruined thunderbird. we now have a homescreen that is useless (see image) - you can't directly open any other folders from that screen - none of the buttons seem to work at all. Finally figured out how to view inbox by right clicking and telling it to open in a new tab but cannot reply to anything although all of the emails do appear. No idea how to write a new email as the button does not work at all.
I can't be without email so after a number of years as a user of TB it has to end immediately.
So how can I export my emails from TB so that i can load them into a new email program? I am no technie and no interest in becoming one so please don't ask me to troubleshoot - no time for that and your team should have done that before releasing this update.
Thanks
Ken
Giải pháp được chọn
Safe mode disables extensions. Lightning (the calendar add-on) is your only extension.
You can try to uninstall Ligfhtning via Add-ons Manager. Then re-install Lightning from AMO. https://addons.mozilla.org/thunderbird/addon/lightning/
If you don't use Lightning at all, you can simply disable it via Add-ons Manager. Does that fix the problem?
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sorry meant to say TB 45.4 - that is my current version
how can I export my emails from TB so that i can load them into a new email program?
Thunderbird uses the mbox format for mail storage. The files are plain text, so there really is no need to export anything. Once you picked a new email software find out how that can import from mbox files.
please don't ask me to troubleshoot
I'd have had a suggestion, but since you're not interested I skip that.
Thanks. If the suggestion is simple I'll give it a go
BTW having opened the program once it now refuses to open at all unless I reboot the computer.
Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird
Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.
Here is what it provided
Application Basics
Name: Thunderbird Version: 45.4.0 User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20160928132736 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts account1: INCOMING: account1, , (pop3) pophm.sympatico.ca:995, SSL, passwordCleartext OUTGOING: , smtphm.sympatico.ca:587, alwaysSTARTTLS, passwordCleartext, true
account2: INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
Crash Reports
Extensions Lightning, 4.7.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.lastLoadDate: 1477767749 accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false dom.apps.reset-permissions: true extensions.lastAppVersion: 45.4.0 font.internaluseonly.changed: true font.name.monospace.el: Consolas font.name.monospace.x-cyrillic: Consolas font.name.monospace.x-unicode: Consolas font.name.monospace.x-western: Consolas font.name.sans-serif.el: Calibri font.name.sans-serif.x-cyrillic: Calibri font.name.sans-serif.x-unicode: Calibri font.name.sans-serif.x-western: Calibri font.name.serif.el: Cambria font.name.serif.x-cyrillic: Cambria font.name.serif.x-unicode: Cambria font.name.serif.x-western: Cambria font.size.fixed.el: 14 font.size.fixed.x-cyrillic: 14 font.size.fixed.x-unicode: 14 font.size.fixed.x-western: 14 font.size.variable.el: 17 font.size.variable.x-cyrillic: 17 font.size.variable.x-unicode: 17 font.size.variable.x-western: 17 general.autoScroll: false mail.openMessageBehavior.version: 1 mail.winsearch.firstRunDone: true mailnews.database.global.datastore.id: dde95d00-c8f1-41dd-b719-573672193a0 mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false… network.cookie.cookieBehavior: 1 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1477348562 places.history.enabled: false places.history.expiration.transient_current_max_pages: 104858 plugin.importedState: true
Graphics
Adapter Description: AMD Radeon(TM) R5 Graphics Vendor ID: 0x1002 Device ID: 0x9851 Adapter RAM: 1024 Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Driver Version: 13.352.1004.1014 Driver Date: 8-13-2014 Direct2D Enabled: false DirectWrite Enabled: false (6.3.9600.18468) ClearType Parameters: ClearType parameters not found WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 Graphics Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9) GPU Accelerated Windows: 0
AzureCanvasBackend: skia AzureSkiaAccelerated: 0 AzureFallbackCanvasBackend: cairo AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 1 Prevent Accessibility: 0
Library Versions
Expected minimum version Version in use
NSPR 4.12 4.12
NSS 3.21.1 Basic ECC 3.21.1 Basic ECC
NSS Util 3.21.1 3.21.1
NSS SSL 3.21.1 Basic ECC 3.21.1 Basic ECC
NSS S/MIME 3.21.1 Basic ECC 3.21.1 Basic ECC
What happened in Safe Mode?
I beta tested 45 and am now using 50. It is tested before release and your situation is somewhat unusual. Safe Mode might indicate if an add-on is causing your issue.
Thanks for reply. As noted it won't open unless rebooted and I can't get the safe mode to start in any case. In case it helps I did uninstall and reinstall with no effect. There are no addons in TB but I do have them in FF. I will disable all of them and see if that helps
Don't bother with Firefox. It doesn't interact with Thunderbird.
How are you attempting to run Thunderbird in Safe Mode? Did you hold down shift when starting it? Also, check if your Start Menu entry for Thunderbird has a Safe Mode option.
Or create a new shortcut by copying the existing shortcut and edit the new shortcut's command line to add
-safe-mode
Make sure there is a space character before that leading hyphen.
You do have Lightning, and Safe Mode also disables customizations, plugins and video hardware acceleration.
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Ok re-booted and got it to open in safe mode. Screen looks normal and buttons (like reply) seem to work.
And as an experiment. Closed it and re-started in normal with same old effect. A separate home screen where only way to inbox is right click and open to a new tab but most buttons don't work then.
And now it won't start at all (will need to reboot again).
Giải pháp được chọn
Safe mode disables extensions. Lightning (the calendar add-on) is your only extension.
You can try to uninstall Ligfhtning via Add-ons Manager. Then re-install Lightning from AMO. https://addons.mozilla.org/thunderbird/addon/lightning/
If you don't use Lightning at all, you can simply disable it via Add-ons Manager. Does that fix the problem?
Thanks that is the problem. Removed the calendar and it works again.