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exporting email to another email reader

  • 14 trả lời
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  • Trả lời mới nhất được viết bởi KenMi

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The update to 45.3 has ruined thunderbird. we now have a homescreen that is useless (see image) - you can't directly open any other folders from that screen - none of the buttons seem to work at all. Finally figured out how to view inbox by right clicking and telling it to open in a new tab but cannot reply to anything although all of the emails do appear. No idea how to write a new email as the button does not work at all.

I can't be without email so after a number of years as a user of TB it has to end immediately.

So how can I export my emails from TB so that i can load them into a new email program? I am no technie and no interest in becoming one so please don't ask me to troubleshoot - no time for that and your team should have done that before releasing this update.

Thanks

Ken

The update to 45.3 has ruined thunderbird. we now have a homescreen that is useless (see image) - you can't directly open any other folders from that screen - none of the buttons seem to work at all. Finally figured out how to view inbox by right clicking and telling it to open in a new tab but cannot reply to anything although all of the emails do appear. No idea how to write a new email as the button does not work at all. I can't be without email so after a number of years as a user of TB it has to end immediately. So how can I export my emails from TB so that i can load them into a new email program? I am no technie and no interest in becoming one so please don't ask me to troubleshoot - no time for that and your team should have done that before releasing this update. Thanks Ken
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Giải pháp được chọn

Safe mode disables extensions. Lightning (the calendar add-on) is your only extension.

You can try to uninstall Ligfhtning via Add-ons Manager. Then re-install Lightning from AMO. https://addons.mozilla.org/thunderbird/addon/lightning/

If you don't use Lightning at all, you can simply disable it via Add-ons Manager. Does that fix the problem?

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sorry meant to say TB 45.4 - that is my current version

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how can I export my emails from TB so that i can load them into a new email program?

Thunderbird uses the mbox format for mail storage. The files are plain text, so there really is no need to export anything. Once you picked a new email software find out how that can import from mbox files.

please don't ask me to troubleshoot

I'd have had a suggestion, but since you're not interested I skip that.

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Thanks. If the suggestion is simple I'll give it a go

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BTW having opened the program once it now refuses to open at all unless I reboot the computer.

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Try to start Thunderbird in safe mode. https://support.mozilla.org/kb/safe-mode-thunderbird

Also, please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

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Here is what it provided


 Application Basics
   Name: Thunderbird
   Version: 45.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.4.0
   Profile Folder: Show Folder
             (Local drive)
   Application Build ID: 20160928132736
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
 Mail and News Accounts
   account1:
     INCOMING: account1, , (pop3) pophm.sympatico.ca:995, SSL, passwordCleartext
     OUTGOING: , smtphm.sympatico.ca:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports
 Extensions
   Lightning, 4.7.4, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
 Important Modified Preferences
   Name: Value
     accessibility.lastLoadDate: 1477767749
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 45.4.0
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     general.autoScroll: false
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: dde95d00-c8f1-41dd-b719-573672193a0
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     network.cookie.cookieBehavior: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1477348562
     places.history.enabled: false
     places.history.expiration.transient_current_max_pages: 104858
     plugin.importedState: true
 Graphics
     Adapter Description: AMD Radeon(TM) R5 Graphics
     Vendor ID: 0x1002
     Device ID: 0x9851
     Adapter RAM: 1024
     Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
     Driver Version: 13.352.1004.1014
     Driver Date: 8-13-2014
     Direct2D Enabled: false
     DirectWrite Enabled: false (6.3.9600.18468)
     ClearType Parameters: ClearType parameters not found
     WebGL Renderer: Google Inc. -- ANGLE (AMD Radeon(TM) R5 Graphics Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
     GPU Accelerated Windows: 0
     AzureCanvasBackend: skia
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: cairo
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 1
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.12
     4.12
     NSS
     3.21.1 Basic ECC
     3.21.1 Basic ECC
     NSS Util
     3.21.1
     3.21.1
     NSS SSL
     3.21.1 Basic ECC
     3.21.1 Basic ECC
     NSS S/MIME
     3.21.1 Basic ECC
     3.21.1 Basic ECC
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What happened in Safe Mode?

I beta tested 45 and am now using 50. It is tested before release and your situation is somewhat unusual. Safe Mode might indicate if an add-on is causing your issue.

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Thanks for reply. As noted it won't open unless rebooted and I can't get the safe mode to start in any case. In case it helps I did uninstall and reinstall with no effect. There are no addons in TB but I do have them in FF. I will disable all of them and see if that helps

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Don't bother with Firefox. It doesn't interact with Thunderbird.

How are you attempting to run Thunderbird in Safe Mode? Did you hold down shift when starting it? Also, check if your Start Menu entry for Thunderbird has a Safe Mode option.

Or create a new shortcut by copying the existing shortcut and edit the new shortcut's command line to add

-safe-mode

Make sure there is a space character before that leading hyphen.

You do have Lightning, and Safe Mode also disables customizations, plugins and video hardware acceleration.

Được chỉnh sửa bởi Zenos vào

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Ok re-booted and got it to open in safe mode. Screen looks normal and buttons (like reply) seem to work.

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And as an experiment. Closed it and re-started in normal with same old effect. A separate home screen where only way to inbox is right click and open to a new tab but most buttons don't work then.

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And now it won't start at all (will need to reboot again).

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Giải pháp được chọn

Safe mode disables extensions. Lightning (the calendar add-on) is your only extension.

You can try to uninstall Ligfhtning via Add-ons Manager. Then re-install Lightning from AMO. https://addons.mozilla.org/thunderbird/addon/lightning/

If you don't use Lightning at all, you can simply disable it via Add-ons Manager. Does that fix the problem?

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Thanks that is the problem. Removed the calendar and it works again.