Firefox crashes
Firefox will continuously and repeatedly crash on my Dell laptop running Windows 10. The steps I've taken to attempt to fix this: Updated computer drivers, updated Windows 10, updated Firefox, uninstalled and reinstalled Firefox, ran Firefox in safe mode (till crashed). Crash ID is: bp-91ed13fc-5a20-487e-888f-bba272160820
Giải pháp được chọn
Sorry to hear about the crashes, and thank you for the report ID.
Has Firefox logged/submitted other reports? I ask because this one seems to be fairly unique (doesn't list any related, the More Reports link doesn't have any other reports), and therefore difficult to associate with anything in particular. More report IDs might be helpful.
Do you notice any pattern of this problem occurring when using a particular site?
That report does mention 87% of Windows memory being in use, which is getting into an area where Firefox can become sluggish and glitchy for a while before ultimately crashing.
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Giải pháp được chọn
Sorry to hear about the crashes, and thank you for the report ID.
Has Firefox logged/submitted other reports? I ask because this one seems to be fairly unique (doesn't list any related, the More Reports link doesn't have any other reports), and therefore difficult to associate with anything in particular. More report IDs might be helpful.
Do you notice any pattern of this problem occurring when using a particular site?
That report does mention 87% of Windows memory being in use, which is getting into an area where Firefox can become sluggish and glitchy for a while before ultimately crashing.
msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder
Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration