We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

تلاش سپورٹ

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

مزید سیکھیں

New user

  • 1 جواب دیں
  • 0 میں یہ مسئلہ ہے
  • 5 دیکھیں
  • آخری جواب بذریعہ cor-el

more options

Just downloaded Firefox, but cannot get past a Yahoo window that states "Your data, Your experience". There are 2 pages of YES or NO options regarding how much of my surfing or shopping experiences I allow to be tracked. I do not want Yahoo to track any of my stuff, but saying NO to everything prevents me from opening Firefox. Tell me how to get rid of this problem as I would like to use Firefox or I will UNINSTALL.

Just downloaded Firefox, but cannot get past a Yahoo window that states "Your data, Your experience". There are 2 pages of YES or NO options regarding how much of my surfing or shopping experiences I allow to be tracked. I do not want Yahoo to track any of my stuff, but saying NO to everything prevents me from opening Firefox. Tell me how to get rid of this problem as I would like to use Firefox or I will UNINSTALL.

تمام جوابات (1)

more options

You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window