Шукати в статтях підтримки

Остерігайтеся нападів зловмисників. Mozilla ніколи не просить вас зателефонувати, надіслати номер телефону у повідомленні або поділитися з кимось особистими даними. Будь ласка, повідомте про підозрілі дії за допомогою меню “Повідомити про зловживання”

Докладніше

crash problems with lastest update

  • 1 відповідь
  • 0 мають цю проблему
  • 1 перегляд
  • Остання відповідь від Paul

more options

Since I upgraded to the latest version, Firefox is sluggish and crashes on a regular basis. I have changed my privacy settings from strict to default, has not changed the problem. How can I go back to old version? I choose Firefox because of the privacy concerns, and understand that some websites won't work well, but I've never experienced consistent problems with the app crashing.

Since I upgraded to the latest version, Firefox is sluggish and crashes on a regular basis. I have changed my privacy settings from strict to default, has not changed the problem. How can I go back to old version? I choose Firefox because of the privacy concerns, and understand that some websites won't work well, but I've never experienced consistent problems with the app crashing.

Усі відповіді (1)

more options

Hi

I am sorry to hear that Firefox for Android is crashing. I hope that we can help resolve this for you. Before following the steps below, make sure that you have updated both your Android device and Firefox for Android to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the Android Settings app, select Apps then find Firefox in the list. In the section titled Storage and Cache, select the option to clear the cache (do not clear data!). Does this help?

Following that, our developers will need to look into this in more detail with some logs from inside your copy of Firefox for Android. Type about:crashes in the address bar which will display information about recent crashes. If you select the most recent Socorro link, a crash report will open in a new tab. If you could copy and paste the address of the page that opens into a reply to this thread, we will be able to look into this further for you.

I hope that this helps.

Корисно?

Запитати

Щоб відповідати на повідомлення, ви повинні ввійти у свій обліковий запис. Поставте нове питання, якщо ви ще не маєте облікового запису.